InMoment XI
APRIL 5, 2022
InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. One of the first questions we asked customers and employees was, “what experiences are you looking forward to in the following industries [in 2022]?”.
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). The post 5 Lessons from the 2022 CX “Global Gurus” on Future-Facing Customer Experience appeared first on Customer Bliss.
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CustomerSuccessBox
MARCH 14, 2022
In fact, Linkedin named Customer Success Specialist as one of the top emerging growth roles in 2022 showing 34% annual growth in job listings. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. Customer Success Courses to pursue in 2022. Course Format: 2.5-hour
BlueOcean
JULY 13, 2023
By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Blue Ocean was thrilled to partner with our client over the course of this event.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Throughout the course of the pandemic we have seen a dramatic shift in customer experience. September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT What steps occur before they are connected with an agent? And are your customers utilizing AI? Customer preference and experience with AI. Trends and best practices.
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. The post 2022 Trends: Imagine the Future of Call Centers appeared first on TechSee.
Uniphore
JANUARY 25, 2022
Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022. Expect more companies to follow suit in 2022 on the CX side.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
Can you imagine what a straight translation might do to your course? November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT To avoid awkward (and sometimes disastrous) learning content, instructional designers must use authentic translation in the right context to ensure optimal results. translates to “are you lactating?”
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Did you know that the visual design of eLearning content has a big impact on learner success? Well-designed materials can motivate learners, improve comprehension, and assist optimal retention.
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