Updated on May 30, 2024
Imagine your customers having 24/7 access to a friendly, helpful assistant who can answer questions, resolve issues, and even crack a joke (if you program it that way!). That’s the magic of AI chatbots for business, and in 2024, the options are as diverse. But with so many platforms available for your attention, choosing the right one is the most critical part.
Here’s where we come in, your trusty guides through the list of chatbots! We’ve gathered the best AI chatbot platforms for business in 2024, offering lots of features, pricing, and use cases to fit any company’s needs. So buckle up, grab your virtual compass, and get ready to discover the future of customer service – a future where robots are your best friends, not just your checkout line overlords.
Chatbots are good for business!! There is no further proof required as more and more companies continue to invest in this technology. As we step into 2024, the demand for sophisticated chatbot platforms is higher than ever.
If you’re considering integrating an AI chatbot into your business framework, you’re in the right place.
Best Chatbots of 2024
Here are the best AI chatbot platforms to build a bot for your businesses in 2024:
- Intercom
- HubSpot Chatbot Builder
- Drift
- Kommunicate
- Amazon Lex
- ManyChat
- Ada
- Tidio
- Github Copilot
- Grok
To learn more about chatbots, check out these articles:
- What are Chatbots and How do They Work?
- How to Create a Chatbot in 10 minutes?
- 5 Best Chatbot Apps For Android And iOS
- 13+ Best AI Chatbot Frameworks
We made a list of the top 12 AI chatbots for 2024 that are setting the benchmark for businesses this year.
1. Intercom
Intercom is in a league in this compilation. It goes beyond chatbots, offering a comprehensive suite that blends AI-powered automation with human interactions, ensuring every touchpoint resonates with your audience.
Features:
- Intuitive Chatbots
- Omnichannel Support
- Data-driven Insights
- Seamless Integration
Pricing:
Intercom offers a tiered pricing model tailored to cater to businesses of all sizes, from startups to large enterprises.
- Essential Plan: $39 per seat/month
- Advanced Plan: $99 per seat/month
- Expert Plan: $139 per seat/month
Reviews:
2. Hubspot Chatbot Builder
HubSpot Chatbot Builder has carved a niche for itself by helping businesses of all sizes grow. If you’re a small business or marketing team seeking an easy-to-use yet powerful chatbot platform, HubSpot Chatbot Builder is your go-to tool
Features:
- Drag-and-Drop Simplicity
- AI-powered Insights
- Seamless Integrate
- Pre-built Templates
Pricing:
HubSpot Chatbot Builder is included in all HubSpot CRM plans, starting from their free tier. This means you can unlock the power of AI chatbots without having to pay extra. However, advanced features like lead routing and custom integrations are available in their paid plans.
3. Drift
Drift is synonymous with conversational marketing and sales automation. Let’s see what makes Drift special.
Features:
- Personalized Conversations
- Lead Qualification & Nurturing
- Proactive Engagement
- Seamless Integration
Pricing:
Drift offers a variety of pricing plans to suit different business needs.
- Premium: $2500 per month
- Advanced: Custom
- Enterprise: Custom
Reviews:
4. Kommunicate
If you are looking at conducting conversations across multiple channels and delivering a unified customer experience, then Kommunicate is your tool. This platform goes beyond automation, focusing on building engaging conversations that bridge the gap between your business and its audience. Kommunicate prioritizes user experience, fosters meaningful interactions, and empowers your team.
Features:
- Bot to Human Handoff
- AI-Powered Chatbots
- Multichannel Support
- Conversation Orchestration
Pricing:
- Lite: $100 per month
- Advanced: $200 per month
- Enterprise: Custom
Reviews:
5. Amazon Lex
Amazon Lex has been around for a while now, and the chatbot is rated highly with good reason. Backed by the vast resources of AWS, Lex offers a comprehensive suite of features, robust natural language processing capabilities, and seamless integration with other Amazon services, making it a compelling choice for businesses of all sizes.
Features:
- Natural Language Understanding (NLU)
- Automatic Speech Recognition (ASR)
- Multi-channel Deployment
- Seamless AWS Integration
Pricing:
Amazon Lex offers a flexible and pay-as-you-go pricing model, allowing businesses to scale their chatbot deployments based on usage and requirements. Here’s an overview of their pricing structure:
- Pay-As-You-Go
- Free Tier
- Custom Pricing
Reviews:
6. ManyChat
ManyChat emerges as the social media whisperer, charming audiences and driving engagement through its intuitive platform and focus on Facebook Messenger marketing. If you’re looking to leverage the power of social media for customer engagement, lead generation, and sales, ManyChat might just be the magic spell you need.
Features:
- Facebook Messenger Focus
- Drag-and-Drop Simplicity
- Marketing Automation on Autopilot
- Omnichannel Insights
Pricing:
- Free
- Pro: $15 per month
- Premium: Custom
Reviews
7. Ada
Ada is good at customer service conversations. Its focus on streamlining interactions, resolving issues, and creating positive experiences makes it a valuable asset for businesses aiming to elevate their customer support game. Ada works best if you’re looking for an AI assistant to handle inquiries, automate tasks, and free up your human agents for complex matters.
Features:
- Intelligent Automation
- Personalized Conversation
- Omnichannel Support
- Seamless Integrations
Pricing:
Ada offers a tiered pricing model tailored to cater to businesses of varying sizes and requirements. Here’s an overview of their pricing plans:
- Generative: Contact For Pricing
- Scripted: Contact For Pricing
Reviews:
8. Tidio
Tidio is a versatile and user-friendly AI chatbot platform that helps businesses take control of their website conversations and drive growth. Its blend of live chat, AI-powered automation, and marketing tools makes it a valuable asset for e-commerce stores, lead-generation campaigns, and customer support initiatives.
While its customization options and channel support might be limited compared to some competitors, Tidio’s affordability, ease of use, and comprehensive features make it a compelling choice for small and medium businesses seeking a one-stop solution for all their conversational needs.
Features:
- Seamless Live Chat
- Intelligent Chatbots
- Marketing Automation & Lead Generation
- Seamless Integrations
Pricing:
- Free
- Starter: $29 per month
- Growth: $59 per month
- Tidio+: $398 per month
Reviews
9. Github Copilot
GitHub is not the same as a traditional AI chatbot platform like the others we have on this list. It operates in a distinct realm within the coding world, offering unique features and value specifically for developers. Therefore, it may not be a direct competitor to platforms like Intercom or ManyChat, but rather a specialized assistant within the developer sphere.
Features:
- Code Completion
- Contextual Understanding
- Multiple Language Support
- Learning and Adaptation
Pricing:
- Business: $19 per user/ month
- Enterprise: $39 per user/month
Reviews:
10. Grok
Grok helps businesses build intelligent conversational experiences. Its robust NLP tools, customizable ML capabilities, and omnichannel deployment options make it a valuable asset for businesses of all sizes. While some technical expertise might be required for advanced features and data availability might be a factor, Grok’s potential to unlock the power of language for businesses makes it a compelling choice.
Features:
- Conversational AI Engine
- Data-driven Insights
- Multi-channel Engagement
- Automated Marketing and Sales Playbooks
Pricing:
Grok is currently available for limited to X Premium+ subscribers.
Factors to Consider for Choosing the Best AI Chatbot Platform for Business
Choosing the right generative AI chatbot for your business is crucial for enhancing customer experience and achieving your goals. But navigating the ever-expanding landscape of platforms can be overwhelming. Here’s a breakdown of key factors to help you make an informed decision:
1. Core Functionality:
- Natural Language Processing (NLP): How well does the chatbot understand complex questions and nuances of human language? Can it handle idioms, sarcasm, and multiple interpretations?
- Dialogue Management: Can the chatbot maintain context across conversations, remember user preferences, and adapt its responses accordingly?
- Personalization: Can the chatbot tailor its responses and interactions based on user data, demographics, and past interactions?
- Integrations: Does the platform offer seamless integration with your existing CRM, marketing tools, or other business software?
2. Performance and Scalability:
- Processing Speed: Can the chatbot handle high volumes of concurrent inquiries and maintain fast response times?
- Uptime and Reliability: Does the platform offer consistent service with minimal downtime or performance issues?
- Scalability: Can the chatbot adapt to growing user traffic and evolving business needs?
3. Ease of Use and Development:
- User Interface: Is the platform user-friendly and intuitive for non-technical users to build, manage, and train chatbots?
- Development Tools: Does the platform offer visual flow builders, drag-and-drop interfaces, or coding options for advanced users?
- Deployment and Training: How easy is it to deploy the chatbot on your website, messaging channels, or other platforms? Does the platform offer automated training tools or require significant manual effort?
4. Value and Pricing:
- Pricing Model: Does the platform offer a free trial or tiered pricing based on features and usage?
- Return on Investment (ROI): How can the chatbot generate value for your business, such as increased leads, improved customer satisfaction, or reduced costs?
- Customer Support: Does the platform offer responsive and helpful customer support for any issues you may encounter?
Frequently Asked Questions (FAQs)
1 : How to build a chatbot without coding knowledge?
Answer: In 2024, you don’t need to learn how to code to build a chatbot. It is as simple as signing up for a low-code chatbot builder, such as Kommunicate, and then building a bot in as little as 10 minutes.
Wrapping Up
So there you have it! We’ve listed down the best AI chatbot platforms, based on your needs that offer the best options for your business. Remember, choosing the right chatbot isn’t about picking a bot. It’s about finding the perfect partner – one who understands your goals, speaks your language (literally!), and helps you achieve that extra level of customer service
But don’t just take our word for it. Take this handy knowledge, explore the platforms we mentioned, and get your hands dirty with some free trials. Ask questions, push boundaries, and find the chatbot that speaks to your business soul.
At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you onboard to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.
As a seasoned technologist, Adarsh brings over 14+ years of experience in software development, artificial intelligence, and machine learning to his role. His expertise in building scalable and robust tech solutions has been instrumental in the company’s growth and success.
