Kerry Bodine
OCTOBER 11, 2021
As I looked at Comparably’s recent ranking of the 100 companies with the happiest employees in 2021, something struck me: In one way or another, many of top-scoring companies have a strong focus on customer experience. The post The Happiest Employees of 2021 — And Their Connections to Customers appeared first on Bodine & Co.
Comm100
MARCH 4, 2021
How did agent and customer experience change, and what does this mean for 2021? Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Download Now.
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TechSee
JANUARY 26, 2021
Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. The post 7 New Technologies to Improve Customer Service in 2021 appeared first on TechSee.
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Digital omnichannel customer service. Haven’t heard of it yet? Your competitors probably have. This guide will answer all your digital omnichannel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers.
Calabrio
APRIL 28, 2021
For the past five years, Gartner has named Calabrio a Visionary in its Magic Quadrant for Workforce Engagement Management. Key market and societal shifts require a repositioning of how organizations manage employees and ensure engagement within their contact centers.” ” 1 . What’s Next?
Uniphore
JUNE 9, 2021
Ultimately, the key to surviving and thriving in 2021, and beyond, will be finding creative ways to unleash your human potential. Educate, engage and empower your employees. A great way to encourage learning is by replacing extended training sessions and manuals with engaging, personalized education material and micro-training.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. Improving engagement leads to higher loyalty and higher share of wallet.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Let’s put AI assistants to the test by engaging them in a live conversation and see how they perform under different use cases. November 9th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Brian Morin & Helena Chen from SmartAction
Go-live is just the beginning: Best practices to optimize customer engagement. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform. Not all technology is created equal: ASR, NLP, NLU and what it all means.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. July 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST Best practices for using customer data to drive return visits. Ways to create an effective and unified customer experience.
Speaker: Liz Richardson and Deena Zenyk
They’re geared up to answer the most common questions,and to offer practical advice and proven insights on how your organization can harness an engaged community to power a customer advocacy strategy. What you’ll learn: Best practices for architecting a customer advocacy program.
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