ShepHyken
FEBRUARY 1, 2021
Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Why Saying ‘No’ Helps Build Great Customer Experiences by Zach Lipson.
ShepHyken
JUNE 21, 2021
Each week I read many customer service and customer experience articles from various resources. Do Your Rewards Rock? The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible. (The Is Simpler Better For Rewards Programs?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 11, 2021
Each week I read many customer service and customer experience articles from various resources. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. by Max Starkov.
delighted
NOVEMBER 20, 2020
Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?
Oracle
APRIL 6, 2021
From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. To win and retain customers in the future, grocery retailers must respond to increasing customer expectations around convenience, flexibility, and value.
ShepHyken
APRIL 17, 2020
He shares different strategies businesses should implement during a world crisis in order to gain and retain customer loyalty. It will be 2021 before one can see any improvement. What do you do in the interim to gain and retain customer loyalty? Has an existing customer donated to the Corona cause? Weak purchasing power.
CSM Magazine
DECEMBER 10, 2021
The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. Unfortunately, in customer service settings, these sentiments affect much more than employee happiness or turnover—often impacting customer interactions and even customer satisfaction with your brand. Now for the good news.
Expert insights. Personalized for you.
139 
Let's personalize your content