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5 customer experience trends to watch for in 2021

GetFeedback

How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.

Trends 435
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Lumoa x Slush 2021

Lumoa

Chat with Lumoa at Slush Built from the ground up with AI, Lumoa allows you to make faster, smarter, and the right decisions based on the Voice of the Customer. The Slush 2021 event features two days full of stage programs in addition to several side events, roundtable discussions, and facilitated workshops. What is Slush?

Meeting 208
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FREE eBook: The 2021 CX Outlook

Kerry Bodine

I see that same optimism in the aspiring and veteran customer experience professionals that I have the pleasure of working with every day. We must believe that we’ll make things better for customers, employees, and our organizations — otherwise, why would we attempt CX work at all? Yup, I said it. Unprecedented change.

eBook 317
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The Happiest Employees of 2021 — And Their Connections to Customers

Kerry Bodine

As I looked at Comparably’s recent ranking of the 100 companies with the happiest employees in 2021, something struck me: In one way or another, many of top-scoring companies have a strong focus on customer experience. Medallia , a customer experience and employee experience feedback company. I’ll be on the hunt.

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Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you not say?

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Adapt your CX strategy in 2021 using people, process, and technology

GetFeedback

Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.

Strategy 370
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Virtual Journey Mapping Bootcamp: September 2021

Kerry Bodine

These sessions will be structured around the importance of the customer journey and the first three steps of our proven step-by-step methodology for creating effective journey maps: . Step 2: (In)validate your hypotheses with customers. Part 1 will run from 8:00am – 12:30 PT on Tuesday, September 21 & Wednesday, September 22, 2021.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. If you want to see this incredible speaker, and so much more, make sure you register for Super Forum 2021. Street cred? Best-selling author of The Art of the Start 2.0, Register today!

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. Register now for the Power Hour with MURAL on August 24th 2021 at 9:00am PDT 12:00pm EDT. So, how did they do it?

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2021 Community Predictions

What does 2021 have in store for the community profession? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online.

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Free eBook: 3 Must-Embrace Customer Experience Retail Trends for 2021

2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.

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2021 State of Customer Service Experience Report

The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. Report highlights include: Online shopping is the new normal – 68% of customers increased their online shopping during the pandemic and plan to continue this trend post-pandemic.

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Customer Engagement 2021: Why the Digital Journey Changes Everything & How to Keep Up

Digital omnichannel customer service. This guide will answer all your digital omnichannel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers. Haven’t heard of it yet? Your competitors probably have.

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2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, its evolution into an actionable tool for customer feedback, and where the future of CX is headed.

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Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty

Speaker: Hope Neiman, Chief Marketing Officer of Tillster

However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.