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Shep’s 2021 Top 10 Business Predictions

ShepHyken

Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. The word for 2021 will be empathy.

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Small Business Guide to Live Chat in 2021

Comm100

Small businesses around the world are adopting live chat to offer customer support at home, in the office, or even on-the-go. If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. Agent management.

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Join eGain at KMWorld Connect 2021

eGain Blogs

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? As a pioneer in knowledge-powered customer engagement, eGain has always kept track of developments in knowledge management and information management.

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AI in Call Centers: Top innovations for 2021

TechSee

According to a 2021 survey, 65% of U.S. Cost optimizations have also cut back on floor managers circulating the room to answer questions and provide assistance. . Once deployed, the data from the analysis can facilitate intelligent quality management on 100% of agent interactions, thereby improving performance via targeted training.

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Customer Experience Virtual Events 2021 – Winter and Spring Spotlight Calendar

Oracle

Looking for customer experience virtual events information for 2021? January 2021 CX Virtual Events. January 12 – 14, 19, and 21 – 22, 2021. ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. January 26 – 28, 2021. —. January 27 – 28, 2021. January 27 – 28, 2021. February 9, 2021.

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2021 Budget Planning: 3 Reasons Why a Customer Success Platform Needs to Be Included

ClientSuccess

Customer success departments were truly put through the ringer this year, with some teams dealing with an incredible amount of uncertainty, change, and, unfortunately, customer churn. 2021 Customer Success Planning. Customer success is only going to be more important in the months to come.

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Top 10 Customer Relationship Management (CRM) Trends for 2021

SmartKarrot

Evolving times have led the CRM (customer relationship management) system to boost up from a mere tool to an all-in-all contact management software. As 2021 is knocking on your door, you must brace yourself up for the emerging trends. trillion by the end of the year 2021. Hail the Customer Self-Service .