NICE inContact
MARCH 3, 2021
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada, UK, Australia with two surveys, one among consumers and one among contact center decision makers. Last year, we discussed the numerous impacts that the global pandemic had on both businesses and consumers.
Playvox
AUGUST 8, 2022
In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. In April 2021, a record 4 million Americans quit their jobs. But the trend also disproportionately impacted contact centers and customer support organizations. There was a mass exodus. The sectors of the U.S.
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ShepHyken
DECEMBER 4, 2020
Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. So, take the time to build your customer experience roadmap and align your budgets with it. What is a Customer Experience Roadmap? Customer Experience Roadmap Case Study.
Talkdesk
DECEMBER 30, 2020
I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Aim for the cloud For the past five years, we’ve seen the widespread acceptance of the cloud as the most viable option for contact center operations. Determine what needs to change. Transition.
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Two specific examples come to mind.
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Two specific examples come to mind.
Talkdesk
NOVEMBER 13, 2020
In 2021, Talkdesk will celebrate its 10-year anniversary. All those voices echoing loudly across industries, across time zones in support of Talkdesk is one of the reasons we believe we are a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service. Change can be hard, at least for me.
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