2021 Contact Center Customer Service Multi-Channel 
TechSee
APRIL 26, 2021
The Age of Contact Center Transformation . Like many industries these days, contact centers are at a crossroads. On the one hand, every business needs to save money and customer service is generally the first on the chopping block. A January 2021 survey found that 65% of U.S.
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. It requires a multi-level approach to ensure success today and in the years ahead.
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TechSee
JUNE 16, 2022
Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Paul Husar, Senior Call Center Manager at LG Electronics. Jim Iyoob, Chief Customer Officer at Etech Global Services.
ShepHyken
AUGUST 16, 2021
Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. is a multi-billion dollar industry, one that’s growing all the time.
TechSee
DECEMBER 16, 2021
In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. And they are also not as effective.
Qualtrics
FEBRUARY 5, 2021
Qualtrics has been awarded two silver awards in customer service by the Stevie® Awards. The Qualtrics customer service team is constantly designing and improving the customer experience , and we’re excited to show you what led to these awards. Innovation in Customer Service. Best use of technology.
ShepHyken
NOVEMBER 4, 2022
This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.
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