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Right-to-Repair and AI: Empowering Consumers and Supporting Companies

TechSee

This blog explores the right-to-repair policy developments, their implications for consumers, and how AI-powered solutions, like TechSee, can support companies facing right-to-repair concerns. Benefits for Companies For companies dealing with right-to-repair concerns, AI-powered visual support solutions offer several advantages.

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The Happiest Employees of 2021 — And Their Connections to Customers

Kerry Bodine

As I looked at Comparably’s recent ranking of the 100 companies with the happiest employees in 2021, something struck me: In one way or another, many of top-scoring companies have a strong focus on customer experience. Medallia , a customer experience and employee experience feedback company. I’ll be on the hunt.

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GlowTouch a 2021 Global Outsourcing 100 Company

GlowTouch

GlowTouch a 2021 Global Outsourcing 100 Company. February 19, 2021) – GlowTouch LLC , a Business Process Outsourcing (BPO) company headquartered in Louisville, KY, was recently recognized as one of The Global Outsourcing 100 ® companies by the International Association of Outsourcing Professionals ®.

Company 98
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Totango Honored with G2 2021 Best Software Company Award

Totango

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

The lessons they have learned and the advice they would give companies on the same journey. Register now for the Power Hour with MURAL on August 24th 2021 at 9:00am PDT 12:00pm EDT. Knowing the right time to launch an advocacy program. Save your spot!

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7 New Technologies to Improve Customer Service in 2021

TechSee

Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. In today’s digital age, companies can get a comprehensive or 360?

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2021 Gartner® Hype Cycle™ for Natural Language Technologies

Uniphore

Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack. The post 2021 Gartner® Hype Cycle™ for Natural Language Technologies appeared first on Uniphore. and/or its affiliates in the U.S.

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The State of Self-Service in 2021

Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

See how best-of-breed companies are implementing these capabilities right now into real applications to deflect even more calls and chats from live agents. Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone. And more!

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2021 State of Automatic Speech Recognition Report

This space is growing and almost every company is investing in some form of Automatic Speech Recognition (ASR) - but the question remains, are they using speech to its full potential? Where companies are investing resources post-COVID to create a competitive advantage. In this report, you will learn: How ASR is being used.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,

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4 Golden Rules for Conversational AI Self-Service

Speaker: Brian Morin & Helena Chen from SmartAction

You’ll hear real-world examples from leading companies and discover how you can deliver CX success with AI-powered virtual agents in your organization. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT Not all technology is created equal: ASR, NLP, NLU and what it all means.

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Dominate Your Local Market With These 4 Reputation Management Strategies

Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien

How companies have seen success by prioritizing their online reputation. November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Common mistakes brands encounter with local search and how to fix those. Four strategies to improve your local visibility for your business today.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

2 Examples of Companies Living Their Brand. Wednesday January 20, 2021 at 11AM PST, 2PM EST, 7PM GMT In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand.

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IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

Blueprint for success from leading companies. April 22, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. This webinar will cover: Key thresholds to determine the fit for conversational AI. Where to start? Buy or build? Tips to guarantee a CX as good or better than live agents.