Storyminers
FEBRUARY 19, 2021
This recent report by North Ridge has many of the basic statistics and proof points you’ll need to put together your own best case for customer experience. Click on the link at the bottom to read the full report. Read the full report here. Getting the latest information, statistics, and perspectives is time Dash consuming.
NICE inContact
NOVEMBER 30, 2020
Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases. We believe that both use cases have even more relevance today and practical applications in 2020 and 2021.
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TechSee
MAY 20, 2020
Two years ago, we cracked open the champagne when Gartner named TechSee as a Cool Vendor in its CRM Customer Support and Service Report. A team of top analysts investigated several companies named in previous ‘Cool Vendors’ reports, which have since made significant progress.
Clarivate
JUNE 21, 2022
Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. These factors made the 2020 data explored in last year’s release particularly unusual. What might this mean for the 2022 Journal Citation Reports?
Advertiser: ZoomInfo
This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.
GetFeedback
MAY 3, 2020
Our 2020 research reveals a new outlook on the CX space and how to thrive in it.
Talkdesk
JULY 10, 2020
Talkdesk kicked-off 2020 with an ambitious release program to revolutionize the contact center industry. Talkdesk 20-in-20 introduced 20 market-disrupting product announcements in the first 20 weeks of 2020, concluding with Opentalk 2020 Virtual keynote addresses delivered to more than 3,000 virtual attendees. stars out of 5.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Advertiser: Vanilla Forums
In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value. External Communities Elevate the Customer Experience. Internal Communities Reveal Untapped Potential.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
According to Gallup data, only 33% of employees reported they are engaged at work. January 29, 2020 9:00 AM PST,12:00 PM EST, 5:00 PM GMT Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company.
Speaker: Laura Sikorski, Contact Center Consultant
Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. How do you go beyond reports to measure your customer satisfaction and business profitability? June 25th, 2020 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT.
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