InMoment XI
JANUARY 10, 2024
Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020. To streamline this process and minimize errors, leveraging local listing management tools becomes imperative.
Alida
DECEMBER 10, 2020
At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience. As part of this vision, our new brand, Alida , was unveiled to the world in September.
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Kerry Bodine
DECEMBER 30, 2020
And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. The post Top 10 Customer Experience Posts of 2020 appeared first on Bodine & Co.
Experience Matters
DECEMBER 30, 2019
I collaborated with our XM Institute faculty (Aimee Lucas, Ben Granger, Isabelle Zdatny, and Moira Dorsey) to pull together a picture of where we think XM will be heading in 2020. As we looked across the different elements we were expecting to see, an overall theme for 2020 emerged… The Year Of Insightful Actions.
Speaker: Daniel Quick, Head of Customer Education, Asana
At work management platform, Asana, the company is well-aware of the need for bringing something extra to the training table. January 22nd, 2020 10:00 AM PST, 1:00 PM EST, 6:00 PM GMT That’s why Asana’s products and programs regularly feature a dash of whimsy and seek to delight customers at every turn. Can't make it?
NICE inContact
OCTOBER 26, 2021
According to Gartner’s 2020 CEO Survey, 80% of businesses plan to increase their spending on digital technology. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.
CSM Magazine
APRIL 18, 2024
DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
Advertiser: Vanilla Forums
In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value. External Communities Elevate the Customer Experience.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. January 29, 2020 9:00 AM PST,12:00 PM EST, 5:00 PM GMT According to Gallup data, only 33% of employees reported they are engaged at work.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. Discuss DIY platforms versus managed services – which is right for me? Thursday July 16, 2020 11AM PST, 2PM EST, 6PM GMT In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
July 23, 2020 at 1pm PDT, 4pm EDT, 9pm BST. Use Product Management Today’s webinars to earn professional development hours! Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association. How you can still get the necessary input when working remotely.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map.
Speaker: Skilljar Experts
Alex Calvert, Manager, Implementation. April 14th, 2020 10:00 AM PDT, 1:00 PM EDT, 5:00 PM GMT In our upcoming webinar, we’re going to share these learnings with you. Join Skilljar's all-star team of onboarding pros for this next webinar featuring: Sara Robba, Director, Customer Success. Cutler Bleecker, Learning Experience Designer.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT Unsurprised? Today, TechStyle Fashion Group automates millions of calls and chats each year with conversational AI.
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