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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

We’ll cover some of the best AI chatbot technology in the field, then give you some tips on how to make your final decision. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. With a wealth of AI chatbot technology in customer service, it can be hard to choose the best chatbot for your business.

Chatbots 147
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Customer Service Trends 2020

TechSee

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Customer Service will become increasingly AI-driven. Delivering better CX through emotion.

Trends 136
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Customer Success Technology Buyer Guide

ClearAction

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

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3 Ways Digital Twin Technology is Transforming Customer Support

TechSee

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects. Technical Support in the age of Digital Twins. Here are some sample use cases: Predictive analytics and maintenance.

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The Future of Contact Centers: A New Paradigm for Superior Customer Experience

Speaker: Jim Rembach, Editor in Chief, CX Global Media

The touchpoint from contact center leaders to their employees has become essential in order to introduce these new technologies as a form of empowerment rather than a total replacement. Join Jim Rembach, Editor in Chief of CX Global Media, and learn how to seamlessly weave great technology with happy, empowered contact center agents.

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The Future of CX: Five Customer Experience Trends for 2020 and Beyond

Experience Investigators by 360Connext

What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Don’t expect this to change in 2020 or the future beyond it.

Trends 169
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10 Emerging Technology Statistics for 2020

Oracle

When it comes to delivering customer-centric, personalized experiences, more and more customer experience practitioners are turning to technology solutions. Recent emerging technology statistics are providing insight into the adoption rates and effectiveness of trending channels and tech like AI, IoT, and chatbots.

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The Post-Covid CX Powered by AI

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Thursday July 16, 2020 11AM PST, 2PM EST, 6PM GMT