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Multimodal User Experience Design Best Practices

Uniphore

Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions.

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Customer & User Experience Expo 2020

CSM Magazine

The tools, systems and ideas revolutionising the world of Customer Experience will be taking the UK by storm on the 18th & 19th of March 2020, when the Customer & User Experience Expo has its highly anticipated return to ExCeL London.

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Digital Qualitative Research for Customer Experience & User Experience

2020 Research

The post Digital Qualitative Research for Customer Experience & User Experience appeared first on Schlesinger Group. Want to learn how Schlesinger Group can help with your digital qualitative research? Don’t hesitate to reach out.

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Revolutionizing Participant User Experience: Making Research Participation Simpler and More Rewarding

2020 Research

For the past decade, Customer Experience (CX) Research has experienced exponential growth within the research industry. Time and again, our clients reap big rewards and find success by following a simple formula: Gain a comprehensive understanding of every touchpoint a customer encounters with their brand.

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Top 5 Customer Experience Predictions for 2020

CSM Magazine

Philip Say, VP of Innovation Product Management, Sutherland Labs shares his CX Predictions for 2020. AI unlocks intelligent experiences in customer support. This shift will allow brands to resolve issues and find answers much more quickly, unlocking a new level of more intuitive, intelligent customer experiences.

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10 SEO Tips to Implement in 2020

Oracle

As Google and other search engines evolve their algorithms and implement nuances, such as Google’s introduction of BERT , and consumer behaviors evolve from mobile search to voice search and beyond, marketers and customer experience practitioners can find it challenging to keep up. SEO Tip #1: Image link building.

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Five Customer Experience Trends for 2020

Strativity

The customer experience landscape is always in motion, but that’s no excuse to sit back and let your organization’s CX fall as it may. That’s why we’re highlighting the five customer experience trends to plan around for 2020 — so you can stay ahead of the curve and deliver a winning CX that keeps your customers coming back.

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