SurveyGizmo

JULY 20, 2020

Welcome to the July 2020 edition of the SurveyGizmo Monthly Insider newsletter. This training , along with 30 more courses, are free to our paid and trial subscribers. The post July 2020 appeared first on SurveyGizmo. Each month, we share product and solution news, use cases, and other helpful information.

Survey 87

Survey Training Tips Course 87

Experience Investigators by 360Connext

JANUARY 28, 2020

According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Of course, it’s not just one metric. The post How Do You Solve 2020’s Most Common CX Problems? Image credit: Forrester. Just starting out? Start by painting the picture of where you want to go.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

C3Centricity

JANUARY 13, 2021

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. So what’s the problem? Well think again!

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

SurveyGizmo

JUNE 9, 2020

Welcome to the June 2020 edition of the SurveyGizmo Monthly Insider newsletter. This four-course training program provides expert guidance on how to ask the right questions to deliver the results you need. This training, along with 27 more courses, are free to our paid and trial subscribers. Is this information valuable?

Case Study 80

Case Study Roadmap Survey Course 80

Integrity Solutions

JANUARY 18, 2021

The good news is, we just went through a crash course in transformation — and there’s plenty to learn from it. Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. What was your email-to-phone-calls ratio in 2020?

Sales 126

Sales Social Media Course B2B 126

Kustomer

FEBRUARY 5, 2021

2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season. What is already a stressful time of year, was now uncharted territory.

e-support 98

e-support Retail Customer Journeys Wait Times 98

DemandJump

DECEMBER 29, 2020

2020 threw everyone for a loop, from the moment we stepped out of our offices thinking we’d be in quarantine for a scant two weeks, until now as we’re bidding it good riddance. That said, it’s changed a lot about every work environment we all have been in, and has taught us a lot of lessons over the course of the year.

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B2C Marketing Course Management 81

C3Centricity

JANUARY 4, 2021

Either way, we’d like to thank you all for your support in 2020. Of course, it is also a great read if you work in the CPG / FMCG industry. #12. And of course even today, good decision-making starts by taking your customer’s perspective and asking the right questions of your data and information. #14.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. .

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Sales Leadership Contact Center Course 124

Horizon CX

JANUARY 6, 2020

Here we are—January 2020—another new year just beginning—and an election year as well. When visiting amusement parks, roller-coasters in general never really drew me in and of course the “tower of terror” would have been completely out of the question. Excitement abounds. I’m using the word “moderate” quite intentionally.

Airlines 100

Airlines Course Management Survey 100

ShepHyken

DECEMBER 18, 2019

Last week, I shared ten ideas to drive a better customer experience in 2020. Without any further delay, here are ten more ways to create a better customer experience in 2020. Of course, you should share the best of the best. As promised, I’m back with ten more tips. If you haven’t read part one yet, you can do so here.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

Up Your Service

APRIL 13, 2020

has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org. For over 15 years, with updates and enhancements along the way, Uplifting Service courses and tools have driven service excellence and sustainable service cultures in organizations. You bring this program to life around the world.

Customer Service 98

Customer Service Leadership Course Culture 98

Michel Falcon Experience

JANUARY 16, 2020

If you want your company to grow in 2020 you have a myriad of different options: You can optimize your SEO to rank first for your respective search queries. 2020 and Beyond. If so, my online course, Team Operating System , may be your solution. He says, “Nothing changes if nothing changes.”. He’s right!

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

Experience Investigators by 360Connext

NOVEMBER 17, 2020

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. — Southwest Airlines (@SouthwestAir) May 6, 2020. DeeDee87 (@DeeFoster87) November 5, 2020. Krissy Higgins (@Krissy_r) November 14, 2020.

How To 372

How To Airlines Social Media Tips 372

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. Overhaul of the fashion week system has been mooted for years, but in 2020 change seems to be becoming an economic necessity. Drinks education organization The Wine & Spirit Education Trust (WSET) is introducing online examinations for its most popular courses. Leading U.S.

Brands 52

Brands Fashion Travel Course 52

SurveySparrow

NOVEMBER 28, 2019

The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. 2020’s right around the corner. Here are the much-awaited customer experience conferences of 2020. When: 14th January – 15th January 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

ChurnZero

AUGUST 4, 2020

ChurnZero is a finalist in the 2020 SaaS Awards Program in the Best SaaS for Customer Services or CRM category. . “This year is of course a special case, with SaaS not only at the forefront of remodeling existing business processes, but also agilely responding with pioneering solutions to unavoidable global disruptions.

Innovation 52

Innovation Software Course Touchpoint 52

NetBase

MAY 12, 2020

And we explore how this looks in our market intelligence-based 2020 Beauty & Cosmetics Trends Report and our consumer intelligence-based 2020 Beauty Industry Best Practices Guide ! Be sure to download and explore both the 2020 Beauty & Cosmetics Trends Report and our 2020 Beauty Industry Best Practices Guide !

Trends 84

Trends Social Media Industry Report 84

NICE inContact

JANUARY 24, 2021

Globally, organisations experienced major business disruption over the course of 2020, and for contact centres, it was no different. Across the industry, we’ve seen a significant shift in the way that contact centres are managed, and how leaders and agents are responding to changing customer behaviours and needs.

Contact Center 206

Contact Center Trends Course Industry 206

SurveySensum

JANUARY 8, 2021

2020 is not a year you would like to remember, it’s also not a year which any of us can easily forget. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020! Of course many were struggling during the pandemic. It was exceptional in many aspects!

Customer Experience 81

Customer Experience Travel Customers Consulting 81

ChurnZero

SEPTEMBER 29, 2020

Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Jignesh Thakkar (@socialjignesh) September 22, 2020. . Himanshu Rauthan | #StayAtHome | #INBOUND2020 (@himanshurauthan) September 22, 2020. . Alexis Rogers (@alexismrogers) September 22, 2020.

Customer Success 59

Customer Success Conference Tips Metrics 59

Beyond Philosophy

FEBRUARY 10, 2020

Now, of course, some unmet needs are not realistic in a business sense, so those will remain unmet. The post Meeting Customers Unmet Needs, The New Imperative for 2020 appeared first on Customer Experience Consulting. Unmet Needs Gain Business Growth. All businesses need to focus on customers’ unmet needs to gain growth.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Team Support

JANUARY 4, 2021

1 That’s what Matthew Jarzynski, vice president, human resources, Synergy, advises businesses as 2020 works its way into the history books. Celebrating milestones in 2020 not only looked different in terms of how we celebrated—virtually rather than all together—but also what we celebrated. 29, 2020 [link]. 29, 2020 [link].

Comparison 69

Comparison CRM Report Course 69

Kustomer

DECEMBER 18, 2020

As we reflect on the whirlwind that is 2020, one thing is certain: if customer service wasn’t already a top priority, it’s now indispensable for businesses across the globe. Which is why we’re excited to share that over the course of 2020, quarter after quarter, we were named a category leader.

CRM 66

CRM Knowledge Base Report Leadership 66

C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. The company is to launch its first experiential event series, called In the House , which will feature more than 40 celebrities who will dance, talk, cook, sing, workout and more over the course of three days. Brand Move Roundup – May 15, 2020. Brand Move Roundup – May 14, 2020.

Brands 52

Brands e-support Transportation Video 52

C Space

APRIL 16, 2020

The Brand Move Roundup – April 16, 2020. The 10 virtual courses cover topics such as photographing pets and children, shooting landscapes, recording video and more. Other courses are in-depth videos on how to use specific Nikon products. Brand Move Roundup – April 16, 2020. Brand Move Roundup – April 15, 2020.

Brands 52

Brands Fashion Healthcare Entertainment 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. Brand Move Roundup – July 16, 2020. Brand Move Roundup – July 15, 2020. Brand Move Roundup – July 14, 2020. Brand Move Roundup – July 13, 2020. Brand Move Roundup – July 10, 2020. Brand Move Roundup – July 9, 2020. Brand Move Roundup – July 8, 2020.

Brands 52

Brands Transportation Travel Fashion 52

C Space

JULY 27, 2020

The Brand Move Roundup – July 27, 2020. There is, of course, no substitute for watching a live performance,” adds Suntook. Brand Move Roundup – July 27, 2020. Brand Move Roundup – July 24, 2020. Brand Move Roundup – July 23, 2020. Brand Move Roundup – July 22, 2020. Brand Move Roundup – July 21, 2020.

Brands 52

Brands Transportation Fashion Sports 52

C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. During the course of its 10-year run, the likes of Olympic gold medal winner Michael Phelps, a fan of the meatball and jalapeno sub, would serve as the promotion’s spokesmen. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020.

Brands 52

Brands Airlines Policies Retail 52

C Space

JULY 1, 2020

The Brand Move Roundup – July 1, 2020. According to Microsoft’s own estimates, global unemployment might hit 250m in 2020 as a result of the massive demand shock to the economy. The marathon session spanned three auctions and over the course of nearly 80 lots, the sales brought in a total of $363.2 per cent to 15.8

Brands 52

Brands Travel Social Media Banking 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. The planned hundreds of thousands of tests, over the course of the potential season, are expected to cost around $75 million, but the NFL has powerful incentives to play, including revenue from the TV networks that now rely on it to connect audiences with advertisers. Read More.

Brands 52

Brands Transportation Sales Innovation 52

C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. He and black YouTube influencer Courtney Daniella were credited with helping boost the number of black applicants inquiring about its courses, with an almost 50% increase in admissions between 2018 and 2019. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020.

Brands 52

Brands Travel Social Media Report 52

C Space

JUNE 2, 2020

The Brand Move Roundup – June 2, 2020. Detroit watch brand Shinola originally designed The Champ Detrola model to commemorate the now-canceled 2020 Summer Olympics. However, as the brand says, “the athletes of 2020 have given way to a different kind of champion: nurses, mask-makers, essential workers, and so many others.

Brands 52

Brands Travel Hotels Retail 52

CSM Magazine

JUNE 18, 2020

The Top QA Trends of 2020. Based on the enhancements of the last year as well as the projected advancements coming in the rest of 2020, the following trends are sure to be very popular and useful in the world of software QA testing. QA for 2020 and Beyond.

Trends 52

Trends Software Technology System 52

C Space

JULY 6, 2020

The Brand Move Roundup – July 6, 2020. Of course, there will be changes based on hard economic factors and also on how people will want to work at home more, buy more online and prioritize their health more, but we can also expect to see changes in many other areas. Brand Move Roundup – July 6, 2020.

Brands 52

Brands Sports Hospitality Retail 52

Up Your Service

MARCH 2, 2021

has been named the World’s Top Customer Service Development Program in 2020 by the GlobalGurus.org. For over 15 years, with updates and enhancements along the way, Uplifting Service courses and tools have driven service excellence and sustainable service cultures in organizations. You bring this program to life around the world.

Customer Service 52

Customer Service Leadership Course Culture 52

Experience Investigators by 360Connext

NOVEMBER 22, 2022

” Of course, I was proud of my kids for being polite. While it’s great to send personal notes, of course, it’s possible to get creative. — Southwest Airlines (@SouthwestAir) May 6, 2020. DeeDee87 (@DeeFoster87) November 5, 2020. Krissy Higgins (@Krissy_r) November 14, 2020.

How To 143

How To Airlines Social Media Tips 143