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20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Co-creation sessions , customer advisory boards, or a simple conversation connects your customers with the outcomes they really want. It’s easy to go weeks, months or even years without direct interaction with a customer. Happy 2020!

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Customer Service Trends 2020

TechSee

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Some estimates suggest that half of all online searches will be voice-based in 2020.

Trends 136
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Telephone Still Preferred Channel for Customer Service Interaction

Interactions

In an increasingly digital world, people continue seeking ways to make human connections. Telephone Channel Popularity Statistics Among the communication channels customers use to resolve service issues in the United States, 42% of respondents to a 2020 survey stated that they prefer phone calls over other channels.

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Announcing The Winner of the C3 2020 Analytics Awards Program!

Calabrio

How they did it: After attending an illuminating “Art of a Meaningful Apology” session at ICMI, Bluegrass Cellular contact center leaders suspected they could improve the quality of their agents’ apologies, and benefit both agents and customers with a more genuine interaction. Runner-Up: Idaho Central Credit Union.

Analytics 147
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Today’s Business Buyers Crave Digital Interactions And Human Connections

Forrester's Customer Insights

Even as B2B buyers increase their reliance on digital activities, tools, and routes, they crave deep, human connections. In fact, I would argue that empathetic and highly tailored interactions are now more valued than ever.

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2020 Vision – Ways to Connect L.E.S. in your New Year

Russel Lolacher

The year is 2020, and so should be your vision. Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Connect the work you do to its beneficial impact on others. Make your interactions personal. Don’t waste time of others.

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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? Its customer service chatbot is driven by AI, so it can understand complex language, respond in conversational language, and remember context throughout an interaction with a customer. Find out for yourself.

Chatbots 147