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How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019. Communicate. Then Communicate Again. Then Simplify. Then Repeat.

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Trends in Customer Communication in 2020

Ecrion

The future of customer communication could mean the future of your business. The way you communicate your customers has a direct impact on their experience and behavior. If you want to remain competitive, you need to keep up with the latest trends in communication and build lasting connections with your clientele.

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The Future of CX: Five Customer Experience Trends for 2020 and Beyond

Experience Investigators by 360Connext

What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Don’t expect this to change in 2020 or the future beyond it.

Trends 169
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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? For the conversations that bots shouldn’t handle, chats can be automatically or manually diverted to agents, such as your most important customers or high-value sales. You can schedule a demo for Comm100’s Chatbot here.

Chatbots 147
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Blue Ocean Named as Finalist in 2020 Stevie® Awards for Customer Service Success

BlueOcean

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. They should also be proud of how well they effectively communicated those achievements to the judges.

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Top 20 Most Popular Customer Centricity Articles of 2020

C3Centricity

Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1.

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Adjusting Your Sales Approach- Questions Your Clients Have Right Now

Integrity Solutions

In the midst of a global crisis, adjusting your sales approach is key to not just surviving but thriving. What kinds of questions were company leaders asking during that last quarter of 2019 when those 2020 plans were being put together? That was the sales approach then… but this is now.

Sales 88