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How to Increase Trust in Government with Digital Communication

Comm100

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.

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20 CX Commitments for 2020

Experience Investigators by 360Connext

2020 – a year of vision ! 20 Customer Experience Commitments for 2020. They don’t have a voice in the meetings, decisions and communications in your organization unless you give it to them. Commit to finding ways to connect. Happy 2020! I’m weirdly excited about this year. See what I did there?).

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Trends in Customer Communication in 2020

Ecrion

The future of customer communication could mean the future of your business. The way you communicate your customers has a direct impact on their experience and behavior. If you want to remain competitive, you need to keep up with the latest trends in communication and build lasting connections with your clientele.

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How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. Look for ways to connect those dots first. Communicate. Then Communicate Again. Invest in storytelling and communication. The post How Do You Solve 2020’s Most Common CX Problems?

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Why You Should Attend Enterprise CONNECT 2020, March 30th - April 2nd

Cyara

A quick Google search for where the best US March vacation spots are will return a result of Florida, which is probably why the organizers of the upcoming enterprise communications and collaboration event – Enterprise CONNECT 2020 – chose the warm, sunny, and absolutely beautiful location of Orlando to host this must-attend conference!

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Customer Service Trends 2020

TechSee

To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Some estimates suggest that half of all online searches will be voice-based in 2020.

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Solving 2020’s CX Challenges: 3 Influencers from SAP SAPPHIRE Weigh In

Experience Investigators by 360Connext

There’s never been a year quite like 2020. As the second half of 2020 arrives, there are ongoing challenges without apparent solutions. Connection, in all its forms, is still critical. Business leaders are ready to face the challenges of the second half of 2020 and address them. Accessibility is the experience.