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Why your business needs a social media manager

BirdEye

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

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The 2020 Global Social Media Market Survey is Here!

NetBase

Is your brand on track to best the competition as we round out 2020? Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report.

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The Importance Of Social Media Customer Service In 2020

Magellan Solutions

For modern consumers, using social media to air complaints and to get the kind of help they need is the best option. However, knowing that they can get help through social media is what most customers choose to do. The importance of social media customer service is even more amplified in 2020.

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Customer Service Trends 2020

TechSee

Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. Some estimates suggest that half of all online searches will be voice-based in 2020.

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The Future of Customer Service on Social Media: Predictions and Trends

CSM Magazine

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.

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Die 21 besten Social-Media-Tools 2020

NetBase

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? Social-Media-Kunden entwickeln sich ständig weiter.

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Roasted Peanut: How Brands Can Effectively Monitor, Evaluate, and Impact Social Media Discourse

Maru Group

For years, brands have spent millions for just a few seconds of airtime – and this year was more expensive than ever: $5.6 However, that analysis misses the real value of a Super Bowl ad: the good ones are fodder for weeks of online discussion and are shared frequently enough to provide tons of value for their respective brands.