Experience Investigators by 360Connext
NOVEMBER 16, 2018
What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?
Oracle
MARCH 4, 2019
Here are 4 tips for improving the digital customer experience in 2019. The post 4 Digital Customer Experience Strategy Tips for 2019 appeared first on SmarterCX. Identify and audit customer journeys for ease.
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Joe Rawlinson
DECEMBER 18, 2018
In 2019, you will need to focus on complex long-form content, experiment with formats, and pay more attention to your distribution channels and commitment. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019.
Experience Investigators by 360Connext
NOVEMBER 16, 2018
What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective. Which trends will matter?
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Kayako
JANUARY 3, 2019
Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. So, if you’re just thinking of starting 2019 by applying a customer experience strategy to your business – here are some key trends you might want to keep an eye out for to help you get started.
ShepHyken
JULY 22, 2019
8 Tips for Improving Social Media Customer Service by Fara Haron. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. 5 Tips For Turning Customers Into Brand Storytellers by Esther Choy. Here are my top five picks from last week. Follow on Twitter: @Hyken.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: If your organization is ready to implement AI.
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. July 23rd, 2019 11:00AM PDT, 2:00PM EDT, 7:00PM BST. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Tips for empowering your team to crush the end-to-end customer communication experience. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT In this webinar, she’ll cover: Essential questions to ask yourself when evaluating your tech stack. How to instill a cohesive communication tone across your various customer-facing departments.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
The top 5 tips for successful contact center cloud migrations. October 1st, 2019 10:00 AM PDT, 1:00 PM EDT, 6:00 PM BST You will learn: What challenges companies with hundreds or thousands of agents face when migrating, that those with under 100 agents do not. What role AI can play in ensuring a successful migration.
Speaker: Vicki Brackett, Author and COO of Sinousia
Tips to reduce absenteeism – almost immediately. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases.
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