Beyond Philosophy

JANUARY 25, 2019

It is time for all Customer Experience professionals to champion the ROI of their Customer Experience. Too few organizations can demonstrate an ROI in actual figures. Moreover, the Customer Experience internal marketing needs to include ROI for Customer Experience. The problem is many of our champions do not know how. <!–more–>

Customer Experience 95

Customer Experience ROI Consulting Customer Experience Professionals 95

Calabrio

AUGUST 7, 2019

That’s why we were thrilled to see Calabrio customer Idaho Central Credit Union (ICCU) named runner-up in the “Best in Class Contact Center, 100-199 seats” category in the 2019 CCW Excellence Awards, recently announced at the event in Las Vegas. When ICCU—the number-one performing credit union in the U.S.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Still, there’s some sound wisdom in this way of thinking.

Customer Service 96

Customer Service ROI Customer Service Training CRM 96

Beyond Philosophy

JANUARY 25, 2019

It is time for all Customer Experience professionals to champion the ROI of their Customer Experience. Too few organizations can demonstrate an ROI in actual figures. Moreover, the Customer Experience internal marketing needs to include ROI for Customer Experience. The problem is many of our champions do not know how. <!–more–>

Customer Experience 92

Customer Experience ROI Consulting Customer Experience Professionals 92

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Second to None

FEBRUARY 28, 2019

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 54

ROI Study Financial Loyalty 54

Alliance by IFS

APRIL 29, 2019

During the event, we showcased the newest version of our award-winning Alliance field service management and mobility platform, Alliance Enterprise Spring 2019. He also moderated two panel discussions on 1) Expanding Your Digital Platform for Greater ROI and 2) Moving Into the Next Phase of Augmented Reality.

Conference 86

Conference ROI Technology Software 86

InMoment XI

DECEMBER 15, 2022

It’s no understatement that you—along with every other business for that matter—are operating completely differently than you did in 2019. But, the challenge lies in gathering data and linking it to meaningful business KPIs such as customer loyalty , customer acquisition , or generally proving program ROI.

Trends 529

Trends How To Social Media Survey 529

Second to None

FEBRUARY 28, 2019

Compared to clear-cut investments, the ROI of CX can appear to be ambiguous. Watermark Consulting’s 2019 Customer Experience ROI Study [1]. Tempkin Group’s ROI of Customer Experience, Aug 2018 Study [3]. Tempkin Group examined over 300 companies across 20 industries to illustrate the relationship between ROI and CX.

ROI 48

ROI Effort Score Study Financial 48

Interactions

JUNE 13, 2019

However, with the right technology, ROI and cost efficiencies can be just as transformational as an IVAs impact on customer care. To see a more in-depth review of this survey conducted by Abderdeen, check out the Knowledge Brief The ROI of Intelligent Virtual Assistants in Customer Experience Programs.

ROI 63

ROI Contact Center Chatbots Survey 63

NetBase

JULY 25, 2019

Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. and generate exceptional ROI. Social Media Analytics ROI Disconnect. It offers an exceptional ROI, thanks to outreach tactics able to scale as fast as the business it generates.

Social Media 65

Social Media Report Survey Marketing 65

ShepHyken

AUGUST 19, 2019

They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. With excessive turnover in contact centers impacting metrics, keeping great agents is good ROI. The post 5 Top Customer Service Articles for the Week of August 19, 2019 appeared first on Shep Hyken.

Customer Service 117

Customer Service Leadership Ecommerce Culture 117

Joe Rawlinson

DECEMBER 18, 2018

In 2019, you will need to focus on complex long-form content, experiment with formats, and pay more attention to your distribution channels and commitment. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. However, this doesn’t change the fact that email marketing has one of the highest ROI.

Ecommerce 92

Ecommerce Tips Marketing Omni-Channel 92

TechSee

FEBRUARY 19, 2019

As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. MWC Barcelona 2019 Self-Service Sessions not to be missed. Currently in beta, it’s set to be a real highlight of MWC Barcelona 2019. Digital Transformation: Reinventing your Customer Relationships. In a nutshell. Hall 7 Stand 7G71.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. By fully understanding the metrics that matter most to a customer , you’ll be best positioned to demonstrate the value and ROI of your solution. . .

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

Beyond Philosophy

JANUARY 28, 2019

Focus on the ROI of CX improvement. A renewed focus on the ROI of your efforts is vital to the longevity of your CX program. However, ROI isn’t always about more sales; there are other ways to measure your success in ROI. However, ROI isn’t always about more sales; there are other ways to measure your success in ROI.

ROI 139

ROI Net Promoter Score Effort Score Groups 139

Maru Group

FEBRUARY 14, 2023

A 2019 LinkedIn workforce learning program reveals 94% of employees say they would stay at a company longer if it invested in their learning and development. This begs the question; how can organizations evaluate their L&D programs and provide the reassurance to continue investing time and resources into their employee’s growth?

ROI 78

ROI How To Training Survey 78

Alida

SEPTEMBER 30, 2016

Online communities have measurable, proven ROI. billion by 2019 , according to advisory firm IDC. To get more ROI out of your online communities, you must understand the benefits of each type of online community and how they complement one another. TWEET THIS STAT ). TWEET THIS STAT ). TWEET THIS STAT ). TWEET THIS STAT ).

ROI 100

ROI e-support Sports Study 100

Beyond Philosophy

FEBRUARY 11, 2019

If you can’t produce ROI that justifies your employment, you are not doing your job. Obviously, I can’t, so instead, I say it to the 2019-you: you have an excellent idea, and it is worth it to yourself to try. FIVE WAYS TO KEEP YOUR CX PROGRAM ALIVE AND WELL IN 2019. It needs finesse. Know what drives value for your customers.

ROI 83

ROI Financial Consulting Social Media 83

ChurnZero

FEBRUARY 15, 2019

CustomerSuccessMaven (@TheCSMaven) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Heather Zynczak (@hzynczak) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Intercom (@intercom) February 5, 2019. Lovisa Johansson (@lillajja) February 5, 2019.

Customer Success 53

Customer Success Return on Investment Metrics Conference 53

Think Customers

OCTOBER 4, 2019

According to the report, usage of virtual assistants increased from 2017 to 2019 in a number of areas, including purchases (from 35 percent to 53 percent), customer service (from 37 percent to 52 percent), and making payments (from 28 percent to 48 percent). Consumer adoption has led to ROI, according to the research.

ROI 53

ROI Automotive Study Insurance 53

MyCustomer

OCTOBER 30, 2019

30th Oct 2019 London—October 30, 2019—Following a competitive internal review and third-party evaluation, the MaritzCX Platform defeated four challenge Subaru selects MaritzCX platform to accelerate ROI

ROI 40

ROI Customer Experience Customers 40

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. This is a great habit to establish for 2019. Taking the time to set yourself up now means you can hit the ground running as 2019 hits. What a way to ring in 2019! How to Measure Social Analytics ROI. . Look Back to Look Forward.

Analytics 72

Analytics Social Media Net Promoter Score Analysis 72

NetBase

AUGUST 1, 2019

Our 2019 EMEA Social Media Market Survey Report answers that question, and more. And which provide the best ROI? Download the report to see what they think, but we will share this: The ROI portion of the conversation is where things get tricky for many marketers. A preview of its findings follow.

Social Media 53

Social Media Report Survey Marketing 53

CX Accelerator

MARCH 14, 2019

Consider now that Forrester's CX Predictions for 2019 report states that up to 89% of CX practitioners do not believe the ROI of CX is well established in their companies. The bottom line is that Customer Experience Management as a practice is struggling to demonstrate ROI. Look again now at the 16 personalities.

Customer Experience 369

Customer Experience Customer Journeys ROI Guidelines 369

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. In 2019, with support from partner Betasquad , Deloitte Brazil leveraged Oracle Eloqua to better orchestrate teams and processes.

ROI 40

ROI Self Service B2B Knowledge Base 40

North Highland

MAY 15, 2019

The impossible is possible in this city, so it seems fitting that members of the global change community found their way to Universal Studios Florida with the theme of “Change is Universal” for the ACMP 2019 conference. Accompanying this emerging mindset is an increased focus on measuring the ROI of change management efforts.

Conference 65

Conference Connections ROI Groups 65

NICE inContact

OCTOBER 24, 2018

Once again in 2019, we’ll be shining the spotlight on outstanding performance with awards in five categories: Best Cloud Implementation. Then download the form to make your awards submission(s) now through January 15, 2019. It spells out all the benefits, including ROI, and why Interactions 2019 is a can’t-miss event!

Conference 120

Conference ROI Employee Engagement Interaction 120

NetBase

DECEMBER 3, 2019

The 2019 Consumer Experience Analytics Report: EMEA has answers! Keeping pace in a few, very fixable, ways would make a huge difference to their long-term ROI. The post Unlock CX Stories: 2019 EMEA Report appeared first on NetBase. Why, then, are brands failing to make the most of this insight? Who did we survey exactly?

Report 52

Report Analytics Entertainment Survey 52

Oracle

NOVEMBER 16, 2020

The finalists for the “ Upshot Award for Best Demonstrated ROI in Sales ” represent multiple industries with different routes to success — but there’s one thing they all have in common: They put Oracle CX applications front-and-center to achieve the kind of ROI that would make them stand-out in their respective industries.

ROI 40

ROI Sales Ecommerce Comparison 40

Oracle

SEPTEMBER 12, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Real-World Siebel CRM Case Studies Delivering Accelerated ROI. You can also view the full CX session catalog here.

CRM 40

CRM ROI Case Study User Experience 40

NetBase

FEBRUARY 18, 2019

Is 2019 the year of the Instagram Influencer? Yes, influence can – and does – offer jaw-dropping ROI for brands when done correctly. After you’re done reading the 2019 Influencer Marketing eBook , pop over and listen to our webinar on Engaging with Social Media Influencers to Tell Your Brand’s Story to round our your strategy.

eBook 55

eBook Marketing Comparison Analysis 55