datastax
JANUARY 2, 2019
Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance.
CX Accelerator
DECEMBER 31, 2018
Below are practical recommendations from several of the best minds in Customer Service (myself excluded) to help you develop your best culture in 2019! Mary generally has good schedule adherence, time management, and can be trusted to stay on task and get stuff done. May 2019 be the year of authentic culture for all of us!
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Integrity Solutions
MAY 12, 2020
With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.
TechSee
DECEMBER 11, 2018
2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. AI can also assist with overall operations, such as managing contact center traffic.
Advertiser: ZoomInfo
Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. of companies achieved a score indicating maturity in data management practices in the space.".
AWS Machine Learning
APRIL 6, 2023
For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We
Oracle
DECEMBER 16, 2019
In 2019, many advances were made in the field of customer experience. But as the old adage goes, the more things change, the more they seem to stay the same – especially when it comes to common sales mistakes. Here are 9 sales pet peeves that likely hurt many deals in 2019 – and should be resolved in 2020 and beyond.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers? The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT
Speaker: Vicki Brackett, Author and COO of Sinousia
These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.
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