Beyond Philosophy
DECEMBER 27, 2019
The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. For example, one concept about Customer Experience that has gradually proven to me to be essential to customer loyalty is the whole area of customer memory.
BlueOcean
MAY 13, 2021
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). What worked in 2019 may not work in 2021 or 2022.
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Oracle
MARCH 18, 2019
Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. In addition, today’s business models for loyalty programs can be both affordable and sustainable. Here are 3 ways to improve loyalty in 2019.
CloudCherry
SEPTEMBER 6, 2018
Moving forward, you may make choices for your product or business that allow for more convenience from your customer base, and thus more loyalty. Gain better loyalty from your customer base by putting these actionable insights into place and shifting your product focus as needed to drive engagement. Causal Models.
Speaker: Vicki Brackett, Author and COO of Sinousia
To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. The most important asset of any call center are the employees. This can be hard to do.
Experience Investigators by 360Connext
DECEMBER 17, 2019
And while I’m all about looking forward more than I look back, it’s worth remembering that a lot of the articles written on Experience Investigators in 2019 are just as relevant in 2020… some even more so! So with that in mind, let’s look back on… Our Top 10 Most Popular Posts Of 2019.
Forrester's Customer Insights
MAY 29, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions To Retail.” Recently, we spoke to Michele Goetz about how artificial intelligence will affect retailers in 2019.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
NPS and Loyalty are the new shiny. But our research indicates customer loyalty is simply the wrong thing to be measuring. It is hard to correlate loyalty metrics with business results. And even more important, "Ease of Doing Business", or customer effort, is a gating factor, preventing loyalty gains.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
Setting aside the large costs involved in high rates of employee turnover that can result from lack of employee satisfaction and engagement, the positive results of good Workforce Engagement Management include increased performance and productivity as well as enhanced customer satisfaction and loyalty. What is Workforce Engagement Management?
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