CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM e-support Customer Relationship Management 52

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. AI can also assist with overall operations, such as managing contact center traffic.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond.

Innovation 52

Innovation Sports Financial Healthcare 52

Oracle

MAY 7, 2019

Gartner defines field service management (FSM) as “a discrete market within the broader customer service and support software market. They may manage, maintain and monitor these assets under a predefined service or maintenance contract.” View a complimentary copy of the full report to learn more.

Management 75

Management Competitive Advantage Report Chatbots 75

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. In fact, 91% of Gen-Z said technology use in the workplace would influence job choice among similar employment offers ( CMO , 2019).

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

While both generations have commonalities, it’s important to recognize the differences and how to cater your performance management strategy to their unique needs and preferences. In fact, 91% of Gen-Z said technology use in the workplace would influence job choice among similar employment offers ( CMO , 2019).

Contact Center 136

Contact Center Gamification Management Social Media 136

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. Management Console Web : Automation Services Customers running in version 11.2.2 can enable the new Management Console web (MC web) on-demand. Advanced Offline Forms:? Bizagi Forms Designer.

Innovation 67

Innovation User Experience Connections Culture 67

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Alliance by IFS

NOVEMBER 15, 2018

In this new video interview, Field Service News sits down with Astea’s Managing Director – EMEA John Hunt to explore the key trends for service-centric manufacturers as we head into 2019. As we prepare for 2019, there are a few key trends that stand out among service-centric manufacturers.

Trends 77

Trends Video Social Media Software 77

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

Management 59

Management Customer Relationship Management CRM Fashion 59

Alliance by IFS

MARCH 18, 2019

Visit Astea’s Asia-Pacific team at Total Facilities 2019 where industry professionals showcase leading innovation and thinking for driving efficiency and productivity through world-class FM. Similar to facilities management companies, APi Group is focused on optimising building and workplace performance. APi Group, Inc.,

Groups 89

Groups Call Center Software Industry 89

Alliance by IFS

AUGUST 16, 2019

Astea showcases its new integrated field service management and Internet of Things solution at Booth #200. Amelia Island, FL (August 16, 2019) — Astea International Inc., © 2019 Astea International Inc. Managing Director. To learn more about the new turnkey FSM and IoT solution from Astea, please visit: [link].

Software 77

Software Conference Customer Satisfaction Connections 77

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Alliance by IFS

MARCH 28, 2019

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. Best-in-class organizations are diligent from hiring to on-boarding to performance management of contingent labor.

Video 90

Video Customer Satisfaction Customer Centricity Knowledge Base 90

Alliance by IFS

AUGUST 13, 2019

HORSHAM, PA (August 15, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers.

Software 88

Software Report Customer Success Case Study 88

CSM Magazine

AUGUST 7, 2023

Crucial Engineering is underpinning a UK-wide expansion of its aluminium and automation business with the BigChange job management system which live links field engineers to back-office support staff using a mobile app. “Using BigChange we have had the working practices and management structure of a much bigger company from the start.

System 52

System Management Customer Relationship Management CRM 52

Forrester's Customer Insights

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? How do we manage innovation when we’re busy with incremental improvements? What this shows is that many companies know that innovation is important — and they’re right.

Innovation 47

Innovation Technology Management Company 47

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! One of the biggest tech events is all decked up to take on the world by storm and woo a force of think tanks to innovate, share, explore and realize dreams over a cuppa! Here’s an article that has the answers to all your questions concerning Dreamforce 2019.

Conference 73

Conference Course Hotels Innovation 73

Alliance by IFS

MARCH 6, 2019

Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader. mobile, social), managing service interactions across all channels has becomes more complex for traditional service providers. The role of knowledge management in service excellence.

CEM 90

CEM Self Service Customer Satisfaction Technology 90

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. Companies that understand that and have done a great job of managing their data infrastructure will fully leverage and be leaders in AI. billion by 2025.

Innovation 105

Innovation Chatbots Healthcare Brands 105

Alliance by IFS

JUNE 27, 2019

A recent Aberdeen whitepaper State of Service 2019: Mobile Technologies Drive Field Success explores how customers, field technicians and the rest of your organization is impacted by the following industry changes. Driving innovation through the service lifecycle. Bringing Field Service into the Future. Extended Value of Mobility.

Exceptional Customer Service 86

Exceptional Customer Service Technology Connections Analytics 86

Optimove

FEBRUARY 13, 2020

We’re proud to say that a lot of our innovation stems from these areas and from our continued effort to conquer the CRM challenge through cutting-edge advancements such as real-time, self-optimizing journeys. So now, without further ado, we present you with the 2019 Optimove Year in Review. Key Performance Indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

Topdown

NOVEMBER 19, 2018

The previous year was marked by significant innovation as CCM and digital experience (DX) moved towards full integration, accompanied by automation becoming mainstream. Here are the technological and ideological changes poised to move the CCM industry in 2019. With 2018 almost over, Topdown looks ahead to the future.

Communication 48

Communication Trends Management Innovation 48

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management. Editor’s note: Part one can be found here. Khoros Communities.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. “This was time consuming and also introduced the potential for errors. . “BigChange just works for us,” she continued.

Groups 52

Groups Management Customer Relationship Management CRM 52

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade. .

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

Calabrio

MAY 10, 2019

I’m excited to share that Calabrio is sponsoring the Gartner Customer Experience & Technologies Summit 2019 on 22-23 May in London. If you’re attending the show, stop by stand S6 to experience Calabrio’s innovative approach to illuminating compelling customer insights and enriching human interactions.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Alliance by IFS

SEPTEMBER 27, 2019

David Douglas, VP Service Management, Scientific Games. Panelists: : Natalie Chury, Applications Manager, ABM ; Nicol Reeves, Project Manager Strategic Solutions, ABM ; Darlene Stonewall, Project Manager, Park Place Technologies ; Adam Heaney, Field Service Engineer, Park Place Technologies. Monday, September 16.

Software 50

Software User Experience Technology Culture 50

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Drucker (or Deming) said, “You can manage what you don’t measure.” MIT Sloan Management Review) The most memorable experiences are suffused with emotion — not extra features or value for money. Follow on Twitter: @Hyken.

Customer Service 97

Customer Service ROI Customer Service Training CRM 97

Oracle

JULY 25, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Learn from the Oracle product leadership about the latest innovations in commerce, CPQ, loyalty, and subscription offerings.

Omni-Channel 60

Omni-Channel Retail Innovation Leadership 60

Qualtrics

FEBRUARY 6, 2019

Below are 10 product experience conferences that you should check out for 2019. The Product Experience Track at X4 Experience Management Summit. Date: March 5-8, 2019. Who should go: Everyone in the experience management industry, regardless of position or rank. Date: July 15-16, 2019. Date: March 11-13, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty.

Consumers 71

Consumers Brands Social Media Measurement 71

Oracle

JANUARY 18, 2019

At this year’s CES, a number of companies announced exciting innovations that have the potential to further reshape the way we shop. Pepper and Tally are at @CES 2019 showing attendees how robots can work together to automate tasks, driving more business for stores and giving customers an enhanced experience. YES, PLEASE!

Retail 78

Retail Trends Conference Innovation 78

ShepHyken

MARCH 11, 2019

Spark Customer Experience Innovation With These Three Strategies by Denise Lee Yohn. Forbes) Even if you know that innovation in CX is the primary way to compete and win today, you might not know how to get started. Here are three strategies to spark CX innovation. My Comment: This short article focuses on CX innovation.

Customer Service 100

Customer Service e-support Guidelines Social Media 100

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

AWS Machine Learning

APRIL 9, 2024

In the following sections, we explain how you can use these features with either the AWS Management Console or SDK. The correct response for this query is “Amazon’s annual revenue increased from $245B in 2019 to $434B in 2022,” based on the documents in the knowledge base. We ask “What was the Amazon’s revenue in 2019 and 2021?”

Knowledge Base 116

Knowledge Base Financial Examples Comparison 116