InMoment XI
DECEMBER 15, 2022
It’s no understatement that you—along with every other business for that matter—are operating completely differently than you did in 2019. Want to learn more about understanding your customers, and how to kickstart the next digital trend? The COVID-19 pandemic has changed the way that businesses, well, do business.
Lumoa
MARCH 3, 2019
Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. There are clear reasons why companies should create an outstanding customer experience for their customers. Feed generated with FetchRSS )
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TechSee
DECEMBER 11, 2018
2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?
GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Our list of the top CX articles of 2019 covers all these topics and more. . Our list of the top CX articles of 2019 covers all these topics and more. . March 26, 2019 | David Nour | Inc. Article No. In the Inc.
Speaker: Irit Eizips, CEO, CSM Practice
How to effectively infuse customer success methodologies in your organization. February 13th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
Experience Investigators by 360Connext
OCTOBER 1, 2019
Happy CX Day 2019! I recently wrote a blog about how to celebrate with us on CX Day. Read: CX Day 2019: What It Is, When It Is, and How to Make the Most Of It. Join Me for a #CXDay Chicago Event: How can you solve your biggest CX challenge? tell us all how you're celebrating here!) Celebrate With Us!
CloudCherry
AUGUST 26, 2019
Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019. A recent snapshot of survey results from Forrester’s CX NYC 2019 conference shows where B2B companies stand in the battle for CX dominance. The post A CX Snapshot: 2019 Insights from B2B Organizations appeared first on CloudCherry.
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
How these emerging technologies can improve engagement, reduce churn. How to integrate new tools in your support tech stack, and more. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT By the end of this webinar, you will know: If your organization is ready to implement AI.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive. Don’t Make Me Feed You Soap!” : How to identify the eight pain points that continuously define our lives as customers, and how to walk away from these and make customers lives easier to do business with.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
By the end of this webinar, you will know: How to collect data across multiple channels. How to synthesize and interpret the data collected. How to find the 'moment of truth' along your customers' journey to make actionable changes. April 4th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy
In this webinar, you will learn: How to create value by using empathy to drive digital experiences. How to integrate human elements as you make your digital transformation. How to understand customer behaviors in a digital setting. March 21st, 2019 11:00AM PST, 2:00PM EST, 6:00PM GMT
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. She will describe how to connect business results metrics with employees’ workflow metrics, including: Early warning signals. Employee engagement. Organizational empowerment.
Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems
This webinar will cover: Common hesitations toward going digital and how to work through them. February 21st, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age. The consequences of not going digital.
Speaker: Tom Lewis, CEO of SmartAction
How to design “lanes” for virtual agents to outperform live agents. How your competitors use customer data for an effortless experience. June 26, 2019 12:30 PM PDT, 3:30 PM EST, 9:30 PM GMT Tune in to discover: Where to start. Which CX functions are required to architect and manage self-service applications.
Speaker: Hillary Curran, Head of Customer Experience, Guru
How to instill a cohesive communication tone across your various customer-facing departments. May 2nd, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT In this webinar, she’ll cover: Essential questions to ask yourself when evaluating your tech stack. Tips for empowering your team to crush the end-to-end customer communication experience.
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