CloudCherry

FEBRUARY 11, 2019

This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. We’re getting that feedback. An Overview. Get a free demo.

Customer Journeys 150

Customer Journeys Net Promoter Score NPS Survey 150

GetFeedback

DECEMBER 16, 2019

But you already know what you need to do: collect customer feedback. However, you can’t find a compelling reason to push you beyond the barriers that get in the way of doing it; lack of an efficient way to collect feedback, fear of criticism, and being complacent. Let’s get started. Improve customer experience .

Feedback 195

Feedback Industry Social Media Wait Times 195

AskNicely

AUGUST 17, 2018

A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. We attach a happiness number to that feedback. “It

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

Calabrio

MAY 28, 2019

The Calabrio team is excited to announce we have been recognized as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management (WEM). out of 5 as of May 23, 2019 for WEM. Everyone at Calabrio is honored to be named as the only May 2019 Gartner Customers’ Choice for Workforce Engagement Management.

Engagement 199

Engagement Management Call Center Industry 199

BlueOcean

NOVEMBER 25, 2019

Below you’ll find the best customer service kudos of 2019 (so far!) This customer feedback calls out the commitment we build into every agent to treat every customer, regardless of the size of their spend, with respect. Michael earned this feedback thanks to his trademark combination of friendliness and patience in his interactions.

Examples 156

Examples Customer Service e-support Ecommerce 156

Kristina Evey

JANUARY 7, 2019

Shownotes: #31 – New Year, New Role, New Focus Phase 1 : Get your own perspective “Shop your company” Talk … Read More Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts. The post Episode 31 – A Clear Plan for Huge Impact in Your 2019 CX Efforts appeared first on Kristina Evey. Talk to EVERYONE.

Government 120

Government Leadership Feedback Customer Journeys 120

Experience Investigators by 360Connext

NOVEMBER 16, 2018

What will happen in 2019? CCW’s latest report, 2019 Trends , highlighted many great trends, but one of them really caught my eye: “Reducing customer effort is the #1 CX Priority in 2018, and organizations believe customer feedback, agent training and digital engagement are the keys to achieving that objective.

Customer Journeys 110

Customer Journeys Wait Times Contact Center Trends 110

Vanilla Forums

MAY 19, 2022

It's unlikely that anyone doubts that customer feedback is essential. However, I know sometimes it can be hard to get a company to accept that it makes sense to create a space for their community to come and share feedback with them. However, I am here to share with you why seeking community feedback is important.

Feedback 52

Feedback Survey Software Data 52

Calabrio

AUGUST 7, 2019

That’s why we were thrilled to see Calabrio customer Idaho Central Credit Union (ICCU) named runner-up in the “Best in Class Contact Center, 100-199 seats” category in the 2019 CCW Excellence Awards, recently announced at the event in Las Vegas. When ICCU—the number-one performing credit union in the U.S.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

InMoment XI

JUNE 27, 2019

2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest and longest running buyer behavior consumer survey. The NVCS provides monthly consumer feedback about vehicle shopping, buying patterns, and feature preferences. Look Who Turned 50!

Study 369

Study Automotive Consumers Survey 369

SurveySparrow

APRIL 29, 2019

The world would be a much better place if everyone cared about feedback, no kidding. Yes, I am talking about customer feedback! Businesses are doing themselves a favor by choosing to listen to customer feedback. Businesses are doing themselves a favor by choosing to listen to customer feedback.

Tools 75

Tools Feedback Survey Software 75

Lumoa

JANUARY 8, 2019

Find out what are 5 leading trends in B2B customer experience management in 2019. Understand the influence of customer feedback on B2B operations. Drive your business-to-business operations to customer success and advocacy. RSS generated with FetchRss )

Customer Experience Management 364

Customer Experience Management B2B Trends Customer Experience 364

Alida

DECEMBER 1, 2020

Despite our best predictions from 2019, understanding the modern shopper has become more of a journey than a destination. What does the 2020 shopper look like? With customer preferences, priorities, and behaviours changing daily, what worked last month no longer works today.

Ecommerce 130

Ecommerce Feedback Retail Brands 130

Oracle

MARCH 4, 2019

Here are 4 tips for improving the digital customer experience in 2019. Ask for customer feedback. Watson says, “A simple but effective way of getting customer feedback is to provide a quick and easy survey for them to fill out while they are on your site. Identify and audit customer journeys for ease.

Tips 110

Tips Strategy Customer Experience Knowledge Base 110

InMoment XI

DECEMBER 15, 2022

It’s no understatement that you—along with every other business for that matter—are operating completely differently than you did in 2019. In order to be successful, it is important to have a CX vendor that enables you to do more than take a traditional approach to feedback.

Trends 529

Trends How To Social Media Survey 529

Oracle

APRIL 1, 2019

In 2019, there’s a fundamental shift in the way brands think about omnichannel, as every part of the CX becomes crucial. The post 4 Ways Omnichannel Customer Experience Will Change in 2019 appeared first on SmarterCX. Here’s how the view of omnichannel is evolving in the year ahead.

Omni-Channel 108

Omni-Channel Customer Experience Touchpoint B2C 108

Wootric CX Blog

JANUARY 9, 2019

We’re delighted to share that Wootric has once again been recognized as a “High Performer” in the G2 Crowd Grid Report for Enterprise Feedback Management. This robust piece of research material should be read by CX practitioners and anyone evaluating an Enterprise Feedback Management solution.

Feedback 40

Feedback Management Comparison ROI 40

ShepHyken

AUGUST 26, 2019

37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different. Entrepreneur) A founder’s guide to effectively utilizing feedback — even from impossible-to-please, difficult people.

Customer Service 105

Customer Service Advertising Strategy Customer Service Training 105

TeamSupport

DECEMBER 14, 2018

Once again, for the third year in a row, here are 7 customer service trends to watch in 2019…. 2) Basic live chat isn’t good enough anymore – Having only basic chat on your website was becoming outdated last year and moving into 2019 it’s even worse. We hope you found these trends valuable!

Trends 111

Trends Self Service Customer Service Chatbots 111

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ShepHyken

MARCH 18, 2019

It’s one thing to implement the survey to get feedback. It’s another to properly use that feedback. CX in 2019: Top Customer Experience Trends to Keep on Your Radar by Gavin James. The post 5 Top Customer Service Articles for the Week of March 18, 2019 appeared first on Shep Hyken. And, that’s what this article is about.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

JUNE 17, 2019

How to Turn Positive Feedback into Positive Results by Ashley Scrace Wendel. Freshdesk) What we almost never hear about is what to do about positive feedback. Well, the same focus should be on positive feedback you receive. That’s the challenge – to do something with that positive feedback. They are left out.

Customer Service 107

Customer Service Call Center Feedback Culture 107

ChurnZero

FEBRUARY 15, 2019

CustomerSuccessMaven (@TheCSMaven) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Heather Zynczak (@hzynczak) February 5, 2019. Shamanth Shankar (@shamanthshankar) February 5, 2019. Intercom (@intercom) February 5, 2019. Lovisa Johansson (@lillajja) February 5, 2019.

Customer Success 53

Customer Success Return on Investment Metrics Conference 53

Maru Group

JANUARY 8, 2019

As household names like House of Fraser and Marks and Spencer push forward with restructuring plans, we explore four key customer experience trends that will make or break retailing brands in 2019. 2019 is therefore all about bringing people and technology together to positively impact how customers interact with a brand.

Customer Experience 56

Customer Experience Retail Customers Brands 56

ShepHyken

MAY 6, 2019

Team Support) Feedback matters in the customer-centric era of business we work in. Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. Follow on Twitter: @Hyken.

Customer Service 112

Customer Service Loyalty Customer Centricity Customer Service Training 112

Centercode

AUGUST 9, 2022

Last month, Coding Sans shared the insights of almost 700 tech survey respondents in their 2019 State of Software Development report. The wonderful nuggets of information in the report shed light on the challenges involved with modern software development. Namely, delivering working software with limited resources and a full backlog.

Software 52

Software Feedback Report Resources 52

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Improving the experience with actionable customer intelligence Listening to customers, and acting on their feedback, is a vital part of continually improving the experience and building loyalty.

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

Provide Support

JUNE 28, 2019

In fact, according to Microsoft research 52% of people around the globe believe that companies need to take action on feedback provided by their customers. Furthermore, that report also suggests that brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback. (.). Read more.

Infographics 59

Infographics Feedback Customers Report 59

Qualtrics

AUGUST 4, 2021

An HBR study suggests that 57% of employees want corrective, developmental feedback rather than praise and recognition. For this reason, developing employees for future-readiness is top of mind for most CEOs and this is precisely why feedback matters , more than ever, today. The top-down factor.

Feedback 52

Feedback Employee Experience Study Training 52

ShepHyken

JUNE 3, 2019

So, the right types of questions can go a long way in getting your customers to share their feedback. The post 5 Top Customer Service Articles for the Week of June 3, 2019 appeared first on Shep Hyken. Customers are getting survey fatigue. Too many questions – and too many surveys! Which-50) Who do you trust?

Customer Service 115

Customer Service Social Media Survey Customer Confidence 115

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty.

Consumers 71

Consumers Brands Social Media Measurement 71

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. Content marketing, social media, customer feedback, customer support, and training and analytics… These aren’t just buzz words. The post 5 Top Customer Service Articles for the Week of September 23, 2019 appeared first on Shep Hyken. (CMSWire) Artificial intelligence (AI) is here.

Customer Journeys 98

Customer Journeys Customer Service B2B Social Media 98

Thematic

AUGUST 7, 2019

Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! At Thematic, we can identify drivers by showing how themes in customer feedback can impact NPS.). The post Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] appeared first on Thematic. Implement improvements.

ROI 123

ROI NPS Metrics Financial 123

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular. Concluding thoughts.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Oracle

JANUARY 18, 2019

Pepper and Tally are at @CES 2019 showing attendees how robots can work together to automate tasks, driving more business for stores and giving customers an enhanced experience. link] #CES #CES2019 — SoftBank Robotics US (@SB_Robotics) January 10, 2019. Smart mirrors offer customized feedback. YES, PLEASE!

Retail 78

Retail Trends Conference Innovation 78

Gainsight

APRIL 15, 2019

So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? Speaking of 2020, that’s the theme of Pulse 2019: 20/20. What should we do differently for Pulse 2019? I made notes on seven pieces of recurring feedback that you liked and seven that you didn’t. So this is crazy.

Hospitality 81

Hospitality Leadership Customer Success NPS 81