A CX Snapshot: 2019 Insights from B2B Organizations
CloudCherry
AUGUST 26, 2019
Originating in the tech sector, customer experience (CX) is now a hot topic in the B2B space—so hot, in fact, that many B2B CX experts believe it will define their companies’ competitive strategies in the coming years. Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019. Photo by Ambrose Chua.
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