article thumbnail

Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Oracle

Is your company doing a good job of capturing customer information? Rand, I hear that you have a customer insight retail analytics solution to show me. That way, you can make an informed decision by looking back at your loyalty rewards program and say, “Are these people redeeming these points?

article thumbnail

Nike Is Setting The Standard For Omnichannel Loyalty In Every Industry

Forrester's Customer Insights

As 2019 winds down, I’m getting more questions about what’s going to be new and next in loyalty in the coming year. Most marketers understand that earning loyalty is bigger than rewards programs and incentives, that it’s important to treat different customers differently.

Loyalty 29
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

In any case, I think the vast majority of practitioners will be as excited as I am, to think what this wave of innovation means for consumers: more brands finding cleverer, more meaningful ways to create compelling customer value. A disloyal generation?

Loyalty 52
article thumbnail

Loyalty Strategy 2019: How to Win in the Next Decade

Currency Alliance

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. We believe these trends will occupy most brands’ efforts during 2019. The future represents much more collaboration among brands to serve common customers more effectively. demonstrating environmental responsibility.

Loyalty 45
article thumbnail

Rethinking loyalty for mobile

PK

Each year, Amazon’s Prime Day sales exceed the previous year’s record, and 2019 was no exception. Following the July 2019 event, third-party marketplace sellers sold more than $2 billion worth of products and saw their biggest single day of sales in Amazon history – all driven by a gated member experience. About the Author.

Loyalty 52
article thumbnail

Supermarkets: How to Build a Winning Loyalty Program

Currency Alliance

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. All that said, the program isn’t perfect.