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The State Of Retailing Online 2019: Omnichannel, Personalization, And Marketing

Forrester's Customer Insights

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF).

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Top 5 Customer Experience Predictions For 2021

Kustomer

Businesses in various sectors have already employed chatbots to better deliver on customer needs and improve the speed at which business can help consumers. billion in 2019 to $9.4 We’ll see businesses using chatbots to cut operational costs and streamline customer service processes. billion by 2024. Data, Data, and More Data.

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Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Oracle

Is your company doing a good job of capturing customer information? In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. Rand, I hear that you have a customer insight retail analytics solution to show me. Watch our interview and read the transcript below.

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Guest Post: Customer Experience: Expectation vs. Reality

ShepHyken

Speak to your customers in a conversational and personal tone. Prioritize your existing customers over the acquisition of potential customers. . Use customer surveys to improve customer insight and offerings. . Reality: Customers are generally treated like numbers. .

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Nike Is Setting The Standard For Omnichannel Loyalty In Every Industry

Forrester's Customer Insights

As 2019 winds down, I’m getting more questions about what’s going to be new and next in loyalty in the coming year. Most marketers understand that earning loyalty is bigger than rewards programs and incentives, that it’s important to treat different customers differently.

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10 brand and marketing conferences you should attend in 2019

Qualtrics

Below are 10 brand and marketing conferences that you should check out for 2019. Date: March 5-8, 2019. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Charles Wilson- Product Insights, New Balance. Date: April 8-10, 2019. Date: April 14-16, 2019. Date: February 25-27, 2019.

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Why listening to your customers is vital to success this Christmas

Eptica

Creating customer insight Delivering what consumers want relies on building a detailed picture of customer needs. This unstructured data gives direct insight into what customers are really thinking, demonstrating WHY they are feeling and acting in particular ways. Only 21% shared it with in-store staff.