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3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital

InMoment XI

Customer experience (CX) measurement has become a priority for most large organizations. Systematically gathering and analyzing data from online surveys and other sources such as product reviews, customer complaints, etc., 21st century business is won and lost based on who can deliver the best customer experience.

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What to Learn from the Best Customer Experience Companies in 2019

Lumoa

There are clear reasons why companies should create an outstanding customer experience for their customers. Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. Feed generated with FetchRSS )

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What is Customer Experience in 2019 according to 15 CX Experts

Lumoa

What is customer experience? We asked 15 CX experts and practitioners to define customer experience management and trends in 2019. Feed generated with FetchRSS )

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2019 Marketing Predictive Customer Experience

CloudCherry

The smartest companies master the art of knowing who their customer is. When we begin to understand our customers, the fundamentals of predictive become much easier to track. This is why predictive is such a powerful way of meeting the needs of the customer. For example: If I’m an online retailer like Amazon.

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Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture? April 4th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

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The Future of Customer Experience in Banking in 2023

Lumoa

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 236
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19 Customer Experience resolutions for 2019

Customer Guru

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. As we move ahead, customer experience will be the only differentiator between brands. So, it is imperative that all brands focus more on the customer.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

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How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. What are the benefits of outsourcing your customer service? August 15th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT.

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. Put Others Before Yourself” : How to build a business model and approach that starts with customers’ lives and their goals.

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Hybrid CX (Pt 2): Including The Human Element As You Go Digital

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

The trend in customer experience is taking a turn towards digital, but charging headlong down this path could potentially be a mistake. In this webinar, Colin Shaw will explain to you how the human side of a customer's experience can drive significant value, and how you can fit that human element into your new digital experience.

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Hybrid CX (Pt 1): Why Organizations Hesitate To Go Digital

Speaker: Nick Glimsdahl, Client Enablement Director, Voice Data Systems

So, it follows naturally that modernizing your contact center is critical to enhancing the customer’s experience. If business leaders want to be true advocates for their customers, then they need to get their contact centers into the digital age. February 21st, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

In this webinar, Jeremy Watkin aims to refocus our energies on improving the agent experience and talks about how artificial intelligence and better integration between the variety of tools in your support tech stack can help. January 15th, 2019, 11:00AM PST, 2:00PM EST, 6:00PM GMT

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. July 18th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT. The most important asset of any call center are the employees. This can be hard to do.

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

The most important journey to your contact center (and no, it's not the customer journey). And learn about the findings from experts with over 250-years of combined experience on how to lead your contact center during rapid change. June 12th, 2019 11:00am PDT, 2:00PM EDT, 7:00PM GMT