Remove 2019 Remove Contact Center Remove Customer Service Remove Multi-Channel
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Answers to Some of Your Most Pressing CX Questions Are Just a Download Away

NICE inContact

Specifically, how do your customers feel about your customer service? How about the latest digital channels? Are you being realistic about whether your customer service really satisfies your customers? Are you being realistic about whether your customer service really satisfies your customers?

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Are Your Customers as Satisfied as You Think They Are?

NICE inContact

We live in an omnichannel customer service world now. Emerging technologies and changing consumer demands fundamentally have shifted the way businesses interact with their customers. It’s added a great deal of complexities to the service process as well as to organizations’ relationships with their customers.

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Top Priorities in Customer-Centric Contact Centers

RapportBoost

Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Multi-channel usually includes voice, email, chat, SMS and even fax interactions.

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Not Putting All Your Eggs in One Basket – How Businesses Are Allocating CX Funds

NICE inContact

The next year should be one of substantial investment by businesses in their service channels, and that’s great news for their customers. The latest results and analysis appear in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark.

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Digital Omnichannel: Most Businesses Aren’t Where They Need to Be

NICE inContact

The line between traditional and digital communications has blurred, and savvy customers are demanding more from the companies they do business with. One top demand is for true omnichannel customer service , no matter the channel. To find out, we surveyed over 900 contact center decision makers.

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How Businesses Can Create Incredible CX

NICE inContact

Whether it’s candle fragrances, ice cream flavors, or shoe colors, businesses have to cater to their customers’ demands for options. Customer service is no different. Much has been written about the growth of self-service technologies, like mobile apps and chatbots. .” Consumers value choice.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. 360-degree view of your customer. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants. Get started now.

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