Latest Research Shows the Future of CX is Here and It’s Digital-first Omnichannel
NICE inContact
JULY 21, 2020
Each year, we survey more than 2,500 consumers across the globe to discover the latest on their real-world habits and opinions on a wide spectrum of customer service-related topics. Then we slice and dice the results, including by generational groups, to uncover useful insights such as year-over-year trends.
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