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2021 Innovation in South and Southeast Asia [REPORT]

Clarivate

As the pandemic persisted throughout 2021, organizations worldwide had to adapt and innovate. Download our report for insights into the South and Southeast Asia innovation landscape. Addressing these issues in recent years has tested resiliency and demonstrated the importance of adaptability and speed in innovation.

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Guest Post: Customer Experience: Expectation vs. Reality

ShepHyken

Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . It also enables businesses to differentiate themselves and gain a sustainable competitive advantage. . Expectation: Customers expect innovation.

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New Partnership between Synergy and Customer Service Action

CSM Magazine

Their culture-driven approach to innovation is reshaping the customer experience. Customer Service Action, owned by The Customer First Group, focuses on empowering positive change for consumers and brands. Providing an online consumer facing platform for the public to complain or compliment brands across all sectors.

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4 Energizing Revelations for the Utilities Industry

North Highland

In North Highland’s annual Beacon survey , seven percent of utilities are expecting a decline in revenue during 2019, four percent higher than other industries surveyed: Retail, Consumer Packaged Goods, Healthcare – Payor, Healthcare – Life Sciences, Energy, Media, Entertainment & Communications, and Financial Services.

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Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report

Talkdesk

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. “Talkdesk is purpose-built on a modern, cloud-native architecture. ” – Operations Manager.

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Smarter Demos: Enabling Superior Decision Points for Business (and Cricket)

Oracle

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. SmarterCX: I am here today at NRF 2019 with Avi from Cybage. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

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Are You Obsessed With Digital Customer Experience? Here’s Why You Should Be

Avaya

External customers (consumers of products, patients, students, investors, etc.) When companies design projects around innovative technologies—ranging from analytics, Artificial Intelligence (AI), Internet of Things (IoT), mobility, cloud services, and omnichannel—they can demonstrate measurable success.