Remove 2019 Remove Brands Remove Consumers Remove Loyalty Programs
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3 Ways Travel Brands Can Transform Their Loyalty Programs in Response to Covid-19

Oracle

Hotels worldwide were operating at 29% compared to 2019’s occupancy rates of 72%. In 2019 (try to remember), according to the World Tourism Organization , the urge to explore our planet internationally drove 1.4 Travel loyalty reimagined. Travel loyalty reimagined. Acting on customer loyalty data.

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3 Ways to Drive Consumer Loyalty in 2019

Oracle

Consumer loyalty is more difficult than ever for retailers to attain. A Daymon Worldwide global study from 2018 found that only 29% of millennials usually buy the same brand, of a particular product, compared with 35% of Gen Xers, for example. Successful programs pave the way to increased sales and can drive market share.

Loyalty 60
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The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World

BlueOcean

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. We quickly got used to holding everything and everyone at arm’s length – and for many customers, that included the brands they had once been loyal to. Convenience: First Among Equals.

Loyalty 156
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Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales

ShepHyken

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. He shares how you can align your customer’s journey with their brand expectations. What are brand expectations? .

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Create memories that tell your brand story

CX University

Marketing teams use it to get to know their customers, to personalise their brand reach and encourage brand loyalty. Legal divisions have had to adapt their speech to be more understandable and much like the IT industry, consumer and data protection laws have completely disrupted their space. This list goes on.

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Brand Move Roundup – July 2, 2020

C Space

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52
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How customer success teams can improve customer retention with VOC?

SurveySensum

Launch a customer loyalty program. VOC program lets you listen to your customers actively by sending NPS, CES, CSAT, and other surveys on multiple channels. Only when you directly hear from them and talk to them about your brand, service, or product, that you’ll know what needs to be done. Enhance customer experience .