BlueOcean

DECEMBER 17, 2018

In 2018, that number has skyrocketed to a massive $1.1 The holidays can be stressful – and not just because of the retail madness, traveling frenzy, and family feuds. For instance, crafting themes for your spikes like “Holiday Hell 2018” or “Operation Save Christmas” can help rally your troops and create a culture of resilience.

Contact Center 136

Contact Center Gamification Retail Course 136

Oracle

DECEMBER 27, 2018

In 2018, the customer experience was front and center for businesses. The 2018 IDG Cloud Computing Survey revealed that 73% of organizations have some part of their infrastructure in the cloud. Brands delivered in 2018, rolling out augmented reality initiatives for everything from increasing buyer confidence to teaching new skills.

Trends 88

Trends Customer Experience Retail Conference 88

Helen Dewdney

MAY 13, 2019

Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. Are you on the right track with your Christmas train travel plans? More Statistics in this post and ways to complain.

Travel 65

Travel Transportation Consumers Airlines 65

Oracle

AUGUST 14, 2019

As fun and important as travel is, it’s also tough for the human body to weather. Research has shown that travel has the potential to impair coordination, gastrointestinal health, hydration, and more. Comfort optimization has the potential to be travel’s next CX wave. Here are 3 technologies to watch in this space.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say?

Travel 64

Travel Airlines Government Guidelines 64

Helen Dewdney

APRIL 17, 2020

Under The Package Travel and Linked Travel Arrangements Regulations 2018 you are entitled to the full refund within 14 days. The crisis and airlines attitude has indeed caused a number of other businesses and freelance travel consultants to be out of pocket and go into administration. What does the law say?

Travel 64

Travel Airlines Government Guidelines 64

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. So, how are UK travel companies doing in terms of online customer experience? One airline answered on Twitter in 23 minutes, but took over 4 days to answer the same query on email!

Travel 49

Travel Brands Airlines Customer Experience 49

QuestionPro Audience

DECEMBER 21, 2017

With the excitement of the holidays over, and the dread of the cold winter months ahead setting in, another popular resolution is to travel more, but to do so in 2018 will be expensive. The “2018 Global Travel Forecast” states that travel prices are expected to rise sharply in the coming year.

Consumers 220

Consumers Hotels Travel Transportation 220

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. Airlines constantly seek feedback from travelers and continue to look for partnerships and opportunities to improve cabin experience gate to gate. The not-so-subtle Netflix algorithm has arrived. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Customer Bliss

JANUARY 4, 2019

Today’s podcast is the last replay featuring “best of” content from 2018. He spent three years here traveling the country meeting with hospital executives all the way from HR to IT to finance. Thank you all for your support and for taking the time to listen to these podcasts.

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. But even these leading travel brands can do better. Things are improving for the travel industry, but the biggest multipliers of customer satisfaction seem largely to be left behind. There is huge market pressure to make great deals. This makes sense in some capacity.

Travel 40

Travel Hospitality Customer Journeys Examples 40

ShepHyken

DECEMBER 3, 2018

SmartBrief) As any business road warrior will tell you, air travel these days is far from a relaxing experience. The post 5 Top Customer Service Articles for the Week of December 3, 2018 appeared first on Shep Hyken. I have added my comment about each article and would like to hear what you think too. Follow on Twitter: @Hyken.

Customer Service 102

Customer Service Retail Airlines Social Media 102

Maru Group

NOVEMBER 2, 2018

In the wake of the Autumn statement, consumer’s confidence in their personal finances remains low as just 1 in 4 (26%) feel that their own economic situation has improved in 2018. 2018 has been a difficult year for consumer businesses – especially in the retail market where store closures and restructures have almost become the norm.

Customer Experience 149

Customer Experience ROI Travel Fashion 149

CSM Magazine

APRIL 26, 2018

percent year over year to a score of 73 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI®) 2018 Travel Report. Guest satisfaction with hotels remains steady at an ACSI score of 76, while internet travel services fall 1.3 Internet travel services dip. percent to 78.

Airlines 40

Airlines Customer Satisfaction Hotels Travel 40

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. By way of personal interests, she has traveled to all 7 continents and is a passionate member of the TEDx organization in San Francisco. Krista Glantschnig.

Customer Success 76

Customer Success Meeting Lifetime Customer Consulting 76

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Company Advertising 64

CX University

APRIL 12, 2018

March 15, 2018. If you are traveling, try finishing the course you are currently working on before you leave. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. The CXU Student Brief. Plan ahead.

Course 40

Course Travel Customer Satisfaction Study 40

ChurnZero

NOVEMBER 16, 2018

Top 15 Takeaways from Pulse Europe 2018. Last week we had the opportunity to travel to London to sponsor and exhibit at the Pulse Europe 2018 Conference as a Silver sponsor. CustomerSuccessMatt (@MattMyszkowski) November 8, 2018. Chris Weddick (@chrisweddick) November 8, 2018. Marta (@marta_lenk) November 8, 2018.

Customer Success 49

Customer Success Conference Travel Customers 49

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. As general manager of partner experience, Amanda began traveling around the world to meet with the leadership teams to understand how they do business.

Chief Customer Officer 120

Chief Customer Officer Culture Competitive Advantage Leadership 120

ShepHyken

JULY 30, 2018

5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. PhocusWire) For part three we take a look inside airport terminals, where a variety of innovative work is being done to improve and ease the process of air travel. Follow on Twitter: @Hyken.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. The first type—experiential content—brings high-levels of engagement and mimics live events. Live video.

Trends 52

Trends Marketing Chatbots Video 52

Oracle

APRIL 10, 2018

On Monday, I started my journey from New York City to Chicago for Oracle Modern Customer Experience 2018. Interestingly enough, throughout my travels, I encountered a number of customer experiences that I felt went above and beyond. Stay tuned for more insights from the SmarterCX team at Modern Customer Experience 2018!

Airlines 40

Airlines Hotels Customer Experience Travel 40

CX University

APRIL 15, 2018

April 15, 2018. Let’s make 2018 the year we follow the “rule of five.” CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Previous Briefs: Brief 15 April 2018 Brief 15 March 2018 Brief 15 Feb 2018.

Financial 40

Financial Culture Travel Customer Centricity 40

CX University

JUNE 14, 2018

May 15, 2018. I always take coursework on business travel or to play dates with the children. Previous Briefs: Brief 15 May 2018 Brief 15 April 2018 Brief 15 March 2018. The post Brief 15 May 2018 appeared first on CX University. The CXU Brief. Professional Development Corner. Integrate your activities.

Touchpoint 40

Touchpoint Course Customer Journeys Tips 40

ShepHyken

NOVEMBER 5, 2018

CCW Digital) Airlines seem to be above reproach when it comes to poor customer service, and the average air traveler knows it. The post 5 Top Customer Service Articles for the Week of November 5, 2018 appeared first on Shep Hyken. Here’s Why Airlines DON’T Care About Customer Service by Kindra Cooper.

Customer Service 80

Customer Service Airlines Wireless Retail 80

ShepHyken

FEBRUARY 26, 2018

tnooz) After the debacles that occurred within domestic air travel in 2017, it’s clear airlines need to look carefully at their customer service tactics. The post 5 Top Customer Service Articles For the Week of February 26, 2018 appeared first on Shep Hyken. Can awful airline customer service be overridden with AI and analytics?

Airlines 78

Airlines Customer Service Loyalty Programs Chatbots 78

QuestionPro Audience

OCTOBER 24, 2018

in 2018, to the tune of $691.9 The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. In fact, holiday spending begins in October, not November. And according to eMarketer, all retail sales, whether online or in-store, will grow by 3.8%

Retail 170

Retail Consumers Entertainment Ecommerce 170

Vocalabs

AUGUST 23, 2018

Thu, 2018-08-23 11:32. Someone at AMC really has a thing for air travel," I concluded. Recreating That Airport Experience. Peter Leppik. Customer Experience. This past weekend I went to the movies on a date night with my wife. We went to the AMC megaplex to see Crazy Rich Asians.

Loyalty Programs 192

Loyalty Programs Travel Loyalty Customer Experience 192

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. By way of personal interests, she has traveled to all 7 continents and is a passionate member of the TEDx organization in San Francisco. Krista Glantschnig.

Customer Success 48

Customer Success Meeting Lifetime Customer Consulting 48

UserReplay

MAY 9, 2018

The post Adobe Summit 2018, London appeared first on UserReplay. Delivering great experiences and being obsessive about the customer. That was the message driven home.

Customer Experience 40

Customer Experience Travel Ecommerce Customers 40

Steve DiGioia

JUNE 25, 2018

on May 11, 2018. The early departure didn’t affect any other travel schedules that day but led to one person missing their train. “We The commuter train left at 7:11:35 a.m., instead of the scheduled 7:12 a.m.,

Travel 147

Travel Training Management Company 147

Oracle

JULY 31, 2018

This week, the SmarterCX.com team is in attendance at Insight 2018 , the second annual conference hosted by PipelinePros, the Oracle ATG, Endeca, and Oracle Commerce Cloud user group. We’ll be covering more from Insight 2018 throughout the week, so check back as we chat with commerce leaders and share additional key takeaways.

Conference 40

Conference Retail Travel Tips 40

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

Chadwick Martin Bailey

OCTOBER 22, 2018

Couldn’t make it to TMRE 2018? With over $44 billion in collecting purchasing power, Gen Z is on track to be the most disruptive generation yet—upending all industries from financial services to travel and hospitality. We’re back after a busy week at TMRE in sunny Scottsdale.

Hospitality 45

Hospitality Innovation Conference Travel 45

Helen Dewdney

AUGUST 13, 2022

Linda Reynolds Personal Travel Expert talks issues in the travel sector. 12/06/22 Linda has been a Personal Travel Agent for over 30 years. She has travelled to 54 different countries. During 21 months of COVID she safely travelled to 9 countries, successfully navigating all the rules and regulations!

Consumers 76

Consumers Travel Entertainment Tips 76

CSM Magazine

JANUARY 12, 2024

“I had used BigChange before so knew the impact it could have on a business but even I am surprised how far we have travelled and how much we have changed in just a short space of time,” he continued. Now, it’s all gone!

CRM 52

CRM Customer Relationship Management System Travel 52