ChurnZero

SEPTEMBER 21, 2018

4 Customer Loyalty Trends to Follow in 2018 – Take these trends into account when building out your customer rewards programs. Owning the Number – Find out why Customer Success management teams need to start aligning themselves with revenue.

Rewards Programs 45

Rewards Programs NPS Training Course 45

SurveySparrow

JANUARY 15, 2021

Training and programs not only make your employees feel worthy, but it helps them to develop their skills and abilities. According to Linkedin Learning, 2018 , 68% of employees prefer to train in their workplace. In most cases, employees stay with a company based on their training and development programs.

How To 52

How To Net Promoter Score Effort Score Feedback 52

Currency Alliance

OCTOBER 12, 2021

Several airlines and hotel groups did win my preference because of their loyalty program. The Norwegian Rewards program, for example is so transparent that I can redeem my value whenever I want by applying the accumulated points to my next purchase. Vueling is similar. Incentivize co-creation with loyalty currencies.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Currency Alliance

DECEMBER 13, 2018

The Economist, November 2018. Reward programs still have an important part to play in this effort; but they are only part of the picture. The brands we reported on in 2018 have already proven it can be done – but they were only the beginning of a much brighter, more profitable future in loyalty marketing. 2018 saw a 14.2%

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program. Most of your customers are active in somebody else’s loyalty program.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. This puts pressure on restaurants with diluted or outdated value propositions, impersonal customer relationships, and stale rewards programs.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Currency Alliance

JUNE 19, 2019

Vast sums of reward value were issued at a blanket rate of 1-3% – but because many of the points would never be redeemed, the projected cost was considered minimal. Customers who do not benefit from the rewards programs ultimately become skeptical of the brand and perceive zero utility from the points.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. Customers really appreciate snackable rewards.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Retently

MARCH 18, 2019

million users as of 2018, and the number is expected to grow to around 60.8 Consumers love Starbucks – even more since the company implemented its rewards program. Apparently, customer loyalty was so high that Starbucks’ program ended up holding more money than some banks. Airbnb Customer Retention.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. All that said, the program isn’t perfect.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52