Comm100

JULY 12, 2018

If you’re a fan of comic books and superheroes, you know that the past couple of years has been nothing short of a bonanza for the entertainment industry. The post 5 Top Customer Service Articles for the Month of June 2018 appeared first on Comm100. Marvel and DC Have Some Competition. Download Now.

Customer Service 103

Customer Service Tips Entertainment eBook 103

Oracle

SEPTEMBER 25, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Featured entertainment. Featured Entertainment. CX speakers. Featured sessions. Learn More. Customer Speakers.

Technology 53

Technology Entertainment Innovation Conference 53

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. The first type—experiential content—brings high-levels of engagement and mimics live events. Live video.

Trends 52

Trends Marketing Chatbots Video 52

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. by Sue Duris.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

NICE inContact

AUGUST 21, 2018

How will we top Interactions 2018? Brad Matzinger, SeaWorld Parks and Entertainment. By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. Even more hot topics and incredible speakers. Jay Baucom, Alphanumeric Systems.

Interaction 121

Interaction Entertainment Roadmap Conference 121

Avaya

AUGUST 28, 2018

It’s all about starting with a reliable infrastructure—one that can scale up and scale down for a variety of world-class sporting and entertainment events. The post Avaya Powers Team & Fan Experiences at 2018 World Football Tournament appeared first on Avaya Connected Blog.

Sports 43

Sports Contact Center Entertainment Conference 43

ReviewTrackers

JUNE 25, 2018

That’s according to a new report from The Manifest , which found that 92 percent of small businesses plan to spend more time and money on social media in 2018, and more than half (58 percent) want to increase their investment in Facebook. Social Media is Where Your Customers Are. And according to Pew, around two-thirds of U.S.

Social Media 50

Social Media Advertising Entertainment Metrics 50

Thematic

SEPTEMBER 24, 2018

Judging by the ratings for the online reviews in 2018, we’ve ranked the apps from 1-5 (1 being the lowest, and 5 being the highest), and this is how they fared: Happn (3.8). In 2018, the number of online dating users in USA was a staggering 294m , with the number of users expected to rise to 331.3m Badoo (3.8). Tinder (2.9).

Effort Score 54

Effort Score Entertainment Fashion Comparison 54

SurveySparrow

MARCH 19, 2024

Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading. Generate Quality Leads with Video Marketing Videos are more engaging and entertaining than other types of content, which is why so many people consume videos on a regular basis.

Video 95

Video Strategy Marketing Social Media 95

Kustomer

NOVEMBER 1, 2021

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Alida

SEPTEMBER 14, 2018

That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit. In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer.

Entertainment 133

Entertainment Customer relationships Retail Leadership 133

Russel Lolacher

APRIL 20, 2021

According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. So it’s not just growing in awareness but also as a viable medium to get information and be entertained by. The popularity and adoption of podcasting continues to rise. It’s Not About Piling On.

Engagement 122

Engagement Culture Entertainment Communication 122

Helen Dewdney

AUGUST 13, 2022

26/06/22 Paul has a wide range of skills in magic, mind control, mental theft and hypnosis, He has built a large following by being both entertaining and educational. In 2018, Christian was worried about the increasing number of people being stopped and searched. Paul Newton MentalTheft on keeping your personal data safe.

Consumers 76

Consumers Travel Entertainment Tips 76

AWS Machine Learning

SEPTEMBER 19, 2023

The financial analyst asks the following question: “ What are the closing prices of stocks AAAA, WWW, DDD in year 2018? By moving into groceries, healthcare, and entertainment, Amazon can diversify their offerings. Can you build an optimized portfolio using these three stocks? ” WWW: $85.91 DDD: $9.82 WWW: $85.91 DDD: $9.82

Financial 102

Financial Multi-Channel Marketing Analysis 102

John Paul

APRIL 26, 2019

It keeps my workday entertaining. In April 2018. Once I had a request to help set up for a wedding reception, it was so wonderful to be a part of that special day. My days vary every week. I enjoy doing something different and seeing different clients each day. When did you start working at John Paul?

Travel 75

Travel Call Center Entertainment Financial 75

Hello Customer

NOVEMBER 27, 2020

That honor was topped by the news that Hello Customer won the Fast 50 award for the fastest-growing company in the ‘digital content, media and entertainment’ category. Hello Customer has indeed shown rapid growth: their turnover has almost quadrupled since 2018.

Company 52

Company Entertainment Customer Centricity Innovation 52

Oracle

SEPTEMBER 9, 2019

Featured entertainment. Larry Ellison’s keynote at Oracle OpenWorld 2018. Inside the exhibit hall at Oracle OpenWorld 2018. Featured entertainment. CX speakers. Ready to register for Oracle OpenWorld? View the registration page. Please note that sessions and event details are subject to change. Featured sessions.

Technology 45

Technology Entertainment B2C Airlines 45

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. We appreciate what you bring to our community and look forward to what we will discover together in 2018. The New Essential Business Skill: Storytelling.

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

NetBase

MAY 2, 2019

On the more traditional side, agencies like Octagon use netnography to find celebrity influencers in the entertainment sports marketing space. For instance, GMR Marketing used audience segment insights to help Bridgestone create a custom experience for those flying into Tokyo en route to the 2018 Summer Olympics in South Korea.

Engagement 71

Engagement Entertainment Sports Social Media 71

ReviewTrackers

SEPTEMBER 1, 2020

As of Q3 2018, Yelp users have contributed over 171 million reviews of almost every type of local business. The 5 most reviewed business categories are: shopping; restaurants; home and local services; beauty and fitness; and arts, entertainment, and events. Reviews generated. Consumers often check Yelp.

Advertising 81

Advertising Automotive Study Entertainment 81

Oracle

OCTOBER 2, 2019

A post shared by ASOS (@asos) on May 17, 2018 at 11:57pm PDT. Cosmetics brand L’Oreal uses AR technology by ModiFace , an AR firm the company acquired in March 2018, to give shoppers an accurate visualization of how makeup and hairstyles look on themselves. ” Over to you.

Ecommerce 87

Ecommerce Technology Social Media Chatbots 87

C3Centricity

MAY 25, 2020

However, cutting costs, selling less attractive business units (such as their US candy business to Ferrero completed in 2018) in the hope of upgrading their image, will not bring sufficient changes that consumers demand of large corporations today. Compare this to the efforts made by Unilever’s previous CEO Paul Polman. .”

Technology 194

Technology Analysis Data Consumers 194

Oracle

FEBRUARY 27, 2018

If you’ve attended Oracle Modern Customer Experience in the past, some of your most memorable experiences likely came from the notable, entertaining, and insightful keynote and featured speakers. Oracle ModernCX 2018 promises to continue to deliver legendary keynote speakers who are also innovators in their fields.

Customer Experience 40

Customer Experience Entertainment Ecommerce Video 40

NetBase

DECEMBER 12, 2018

Our 2018 European High Street Social Sentiment Report analyzes social sentiment of 29 popular chains and an overview of the category, with insight around indicators that all brands must pay attention to, starting now! billion by 2018, an increase of 28.8% from 2013.”. Be sure to check it out! Is your brand adapting or just existing?

Apparel 59

Apparel Retail Entertainment Comparison 59

NetBase

APRIL 7, 2020

And it’s not just the need for learning that draws consumers to these DIY recipes, they are having a good time doing it, keeping kids and adults entertained while they shelter in place. Like past mistakes, they recognized it and handled it with humor and grace, like the misprint on their 2018 bags!

Brands 64

Brands Entertainment Consumers Fashion 64

Oracle

AUGUST 22, 2019

Food & entertainment. In 2018, Alibaba opened a restaurant called Robot.he, where customers can use an app to book a table, order their food, and pay, while robots move on tracks in the restaurant, fulfilling orders.

Sports 58

Sports Entertainment Data Communication 58

Kayako

APRIL 29, 2019

Multichoice, Africa’s largest satellite TV and media entertainment provider, launched an internal customer experience improvement campaign called #99 problems. This campaign invited all employees to contribute to fixing the top 99 pain points along the customer journey. Nordstrom has been on the forefront of retail innovation.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

ENGAGE.cx

FEBRUARY 16, 2018

March 14, 2018 1:30pm EST. Do your best customers come and go unknowingly? Do you promote & hold events—in c-store, hospitality, casino, retail, restaurant, QSR, sports or entertainment—but are unsure who attends? Below is an webinar description and registration can be found at www.ciscosimple.com. Digitize Your Destination.

Competitive Advantage 40

Competitive Advantage Entertainment Sports Hospitality 40

ReviewTrackers

DECEMBER 4, 2018

As of Q3 2018, Yelp users have contributed over 171 million reviews of almost every type of local business. The 5 most reviewed business categories are: shopping; restaurants; home and local services; beauty and fitness; and arts, entertainment, and events. Reviews generated. Consumers often check Yelp.

Advertising 84

Advertising Automotive Study Entertainment 84

Oracle

MARCH 20, 2020

TurboTax lures consumers in with entertaining CX content marketing featuring video clips highlighting the idea that “all people are tax people.” Here’s how they achieve the seemingly impossible, and what you can learn from their efforts. Start with stellar CX content marketing.

Entertainment 52

Entertainment Video Connections Financial 52

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. Tell a human story. Several brands already do this well.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

Oracle

DECEMBER 23, 2019

The study also notes that Gen Z views shopping as a form of entertainment with friends, not just as a means to purchase goods. While limited access to credit cards might fuel such behavior, an ATKearney report also found that Gen Z views shopping as a stress reliever.

Retail 51

Retail Entertainment Sports Social Media 51

ThriveableBiz

NOVEMBER 13, 2023

As Amazon CEO Jeff Bezos said at the Economic Club of Washington in 2018. “I Backed by our unique mix of Marketing, Market Research and Media & Entertainment methods. I’m Customer Focused … I think! It would be very uncool to say you're not customer-focused in your business. But are you really?

Innovation 52

Innovation Entertainment Customers Customer Focused 52

Think Customers

OCTOBER 5, 2020

users, up 800% from January 2018 (it has 850 million monthly active users worldwide). It’s extremely entertaining. In spite of recent political turmoil , the video app TikTok is experiencing a meteoric rise in the U.S. TikTok has about 100 million monthly active U.S. So now most millennials are quite engaged in the app.

Marketing 52

Marketing Strategy How To Omni-Channel 52

Oracle

APRIL 10, 2020

Over 60% of Millennials and Gen Z consumers stream video daily, according to a 2018 Deloitte study. Emerging category leaders are focusing more on episodic/in-home entertainment to increase engagement. So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020?

Innovation 52

Innovation Trends Entertainment Video 52

Oracle

FEBRUARY 6, 2019

available on demand, and they expect instant gratification as well as almost constant entertainment. The fine print: [link] ) pic.twitter.com/xqU9eQDpKl — SHAKE SHACK (@shakeshack) December 1, 2018. Product drops are an event designed to encourage the competitive shopping mindset. To celebrate, we’re hookin’ you up with $2.00

Retail 64

Retail Trends Culture Entertainment 64

Gainsight

MAY 11, 2021

According to Mindy, We were supposed to be very studious and observant and helpful…The expectation was not that I would be entertained by anybody but that I would come up with my own entertainment. Education was emphasized in her family and ours. In all truth, her brothers adore her. Go conquer the world.

Meeting 52

Meeting Entertainment Connections Software 52