Lithium

AUGUST 8, 2018

Demonstrate how leveraging technology has powered a successful holistic approach to delivering world-class digital customer experiences. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base. NEW IN 2018: B2B Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. Digging deeper and getting to know your customers’ behavior can lead to more personalized customer journeys and segmentation.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Alliance by IFS

MAY 3, 2018

Next week technology services professionals will be gathering in San Diego, CA for Technology Services World Expo 2018. The theme for this year’s conference by TSIA is how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow their customer base.

Technology 50

Technology Management Conference Software 50

Oracle

JULY 16, 2018

It’s one thing to wow your current customer base with sales and marketing efforts, but brands can also expand their audiences by using targeted marketing strategies geared toward the exact audience they’re looking to gain. — Oracle (@Oracle) January 30, 2018. Activate social listening tools.

Customer Base 42

Customer Base Strategy Marketing Social Media 42

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. Recognizes a social campaign that has successfully acquired customers, served customers and/or grew a customer base.

Social Media 40

Social Media B2C B2B Metrics 40

Oracle

SEPTEMBER 19, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. How do you build a loyal customer base? Here are 5 of the upcoming, must-see sales-focused sessions.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Up Your Service

SEPTEMBER 14, 2018

Members of the Salesforce customer base attend the conference to hear keynote addresses, learn about new products, attend training sessions, network with peers and earn certifications. The post Join Ron Kaufman at Dreamforce 2018 in San Francisco appeared first on UP Your Service.

Chatbots 45

Chatbots Conference Innovation Tips 45

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. When your business grows, your customer base grows too. The post 12 Killer Posts We Published in 2018 on LiveChat Blog appeared first on LiveChat. And our average bounce rate of 30%?

Case Study 59

Case Study Chatbots Study Tips 59

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. As a result, turnaround times for claims have nearly halved, handling of incomplete claims or complaints has improved with a focus on empathy and quality, and employees have been empowered to take action for customers directly.

Insurance 40

Insurance Return on Investment Policies Case Study 40

ClientSuccess

MARCH 20, 2018

Yesterday, March 19th, the 2018 MindTouch Top 25 Influencers and the Top 100 Customer Success Strategist list was announced. I know that Ari Hoffman, Marisa Delao, and many others worked really hard to bring to light the “Top Customer Success Strategists of 2018”. 2018 Top Customer Success Strategist Quotes.

Customer Success 40

Customer Success Competitive Advantage eBook Customers 40

Retently

JUNE 24, 2018

Which NPS product can manage my customer base size, recurrent surveys, etc? Can I customize the NPS survey and give it my company’s branding style? Can I communicate with my customers through a simple and clear interface? Would I pay per survey or per received response?

NPS 99

NPS Net Promoter Score Software How To 99

CSM Magazine

NOVEMBER 7, 2018

Investing in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

NICE inContact

MAY 23, 2019

This dynamic has created a scenario in which organizations have to offer many more service channels than in the past in order to address the wide spectrum of preferences and capabilities of their customer base.

Self Service 138

Self Service Contact Center Omni-Channel Chatbots 138

Lumoa

DECEMBER 19, 2023

Here are some case studies to show how AI is making this happen: Bank of America employs AI-driven sentiment analysis to capture VoC and identify customer pain point s. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks.

Analysis 208

Analysis Social Media Trends Feedback 208

Maru Group

NOVEMBER 28, 2018

In fact, 2018 Maru/edr results from two days before the big day itself found that over half (55%) of Black Friday shoppers had already completed a discounted purchase, the majority online. Key learnings from Black Friday 2018. 2017 IMRG data demonstrates the number of discounts available over the extended Black Friday period.

Loyalty 45

Loyalty Retail Customer Experience Analysis 45

NICE inContact

MAY 8, 2019

But these days, digital technology innovations can make it increasingly more complex to serve your customers where and how they want to be served. Is your company well-positioned to address the ever-increasing expectations of your evolving customer base? The results?

Self Service 136

Self Service Contact Center Chatbots Omni-Channel 136

Maru Group

NOVEMBER 28, 2018

In fact, 2018 Maru/edr results from two days before the big day itself found that over half (55%) of Black Friday shoppers had already completed a discounted purchase, the majority online. Key learnings from Black Friday 2018. 2017 IMRG data demonstrates the number of discounts available over the extended Black Friday period.

Loyalty 40

Loyalty Customer Experience Retail Analysis 40

Wootric

DECEMBER 21, 2018

This feature allows you to set up a different survey strategy for various segments of your customer base. In the past year, we have surveyed 110%+ more people than previous three years combined, 150%+ growth in number of customers using our bi-directional Salesforce integration, 600%+ growth in number of API calls.

Analytics 67

Analytics Survey e-support Analysis 67

Verint

JANUARY 22, 2018

With modern Enterprise Feedback Management and Digital Feedback Management systems, which include tried and tested survey forms and scripts, they can scientifically tap their own customer base and leverage analytical tools to collect this valuable information at a fraction of the cost of third-party services.

Analytics 29

Analytics Survey Customer Satisfaction Feedback 29

Help Scout

DECEMBER 26, 2018

Qualitista’s Martin Kõiva presents a familiar scenario: When your company and customer base are growing, you may feel anxious about your lack of insight into the quality of all those interactions. Interaction Reviews: Quality Assurance for Support Teams.

Sales 40

Sales Interaction Customer Centricity Leadership 40

GetFeedback

JUNE 3, 2019

If not, that is a key first step to making a customer service survey that speaks directly to their interest and compels them to participate. Start with an understanding of the primary groups that make up your customer base and then move on to making your customer service survey. Know your customers .

Survey 186

Survey Customer Service Engagement Customers 186

CSM Magazine

FEBRUARY 19, 2024

Ever since the Professional and Amateur Sports Protection Act of 1992 was judicially overturned in 2018, every US state were handed the right to develop their own laws on sports betting and gambling. Customer service is integral to this experience and operators must strive to achieve an extremely high standard.

Sports 52

Sports Customer Service Customer Experience Poor Customer Service 52

Comm100

JUNE 15, 2022

For a great chatbot customer service use case, let’s look at how Canadian Blood Services adopted Comm100 Chatbot. Canadian Blood Services (CBS) first launched Comm100 Live Chat on their website in 2018 to connect with digital-first customers that were being missed by traditional phone support. Canadian Blood Services.

Chatbots 198

Chatbots Industry Customer Service Wait Times 198

Comm100

JULY 23, 2019

MaximumOn assures our customers that their core live chat offering would always be available for their customers. Originally offered only to our Enterprise customers, this service was extended to our entire cloud customer base in September 2018.

Communication 114

Communication Social Media Chatbots Customer Centricity 114

Call Experts

JANUARY 8, 2020

Here are some of our tips and tricks to provide a quality experience to your customer base: . Spending around 600 billion a year in the US, millennials have redefined how businesses interact with and retain customers. Also, incorrect information can easily get spread throughout your entire customer base. .

Touchpoint 78

Touchpoint Self Service Customer Journeys Contact Center 78

West Monroe

APRIL 9, 2023

But aspects of Dodd-Frank were rolled back in 2018 via The Economic Growth, Regulatory Relief, and Consumer Protection Act ("EGRRCPA")—which effectively relieved banks under $250 billion in assets of stricter stress-testing requirements. What portion of your customer base is made up of non-traditional financial products?

Banking 52

Banking Government Financial Meeting 52

Bizagi

OCTOBER 24, 2018

Steven ‘Bo’ Beaudoin Jr took us on a journey back to the time of the dinosaurs, right through to today and the millennial customer base, highlighting the importance of adapting to your surroundings. Don’t be a dinosaur: anticipate what your customers want and use technology to deliver it. Partner of the Year 2018, EMEA: WeMake.

Hotels 81

Hotels Insurance Video Government 81

NICE inContact

JANUARY 24, 2019

In our 2018 Customer Experience (CX) Transformation Benchmark survey , 66% of the 2,400 customers we polled told us that—despite all the other channels available to them—their top preference to connect with a company remains a phone call with a live agent. This same rule applies when people call into your contact center. .

Self Service 152

Self Service Contact Center e-support Omni-Channel 152

Optimove

JUNE 30, 2022

The cost of acquiring new customers is higher than ever; according to “The State of Fashion Technology,” a recent report by McKinsey & Company and The Business of Fashion, the global average CPM on Facebook has increased by almost 17% a year since 2018. Brands have known for ages that some customers are more valuable than others.

Marketing 52

Marketing Fashion Return on Investment ROI 52

Call Experts

FEBRUARY 19, 2020

Your customer service and experience should be a market differentiator for your products and solutions. When you have a higher number of satisfied customers in the market with an efficient protocol, it becomes easier to build credibility, customer base, and revenue. The Value of an Optimized Customer Experience.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

GetFeedback

SEPTEMBER 18, 2019

Subsequent dialogs are customized based on whether the answer is good, not so good, or don’t ask. After filing taxes with TurboTax, customers are left on a high note by receiving a congratulatory message and assurance they are finished with the process. Most of the time the answer will be no.

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Comm100

JANUARY 7, 2020

of this year’s chats – that’s over 42 million – were sent from a mobile browser or app, more than nearly 23 points higher than 2018 and 30 points higher than 2017. Key Takeaways for 2019: Mobile shows no sign of slowing down: Our data showed that chats on mobile devices continue to experience torrid growth. On average, 74.5%

Data 133

Data Chatbots Wait Times Effort Score 133

Call Experts

JANUARY 29, 2020

Partner with an experienced contact center to track and optimize your customer journey. Analyze your customer journey. In the modern professional landscape, how you support your new and existing customer base sets you apart from your competition. 10 Trends That Will Disrupt Customer Service in 2018.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78