C3Centricity

AUGUST 20, 2017

Do you know how you’re going to beat the competition in 2018? And the more you meet and understand your customers, the more likely you are to beat the competition – as long as you put your learnings into action of course! Do you know which area offers you the biggest chance of beating the competition in 2018?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Confirmit

JANUARY 2, 2019

For an industry that’s been growing and evolving for years now, I think it’s fair to say that 2018 was the year when the world of Customer Experience was really recognized as a game-changer. 2018 seemed to hit another level. That thing is money. Yes, that’s an over-simplification, but bear with me.

Course 64

Course Customer Voice Industry Survey 64

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 53

Course Customer Journeys Meeting Brands 53

CX University

APRIL 12, 2018

March 15, 2018. Time Management Tips for Online Learners Online courses allow students to learn anytime from anywhere. However, what adult learners soon discover is the challenge of staying on top of the courses. Online learning provides flexibility, but you still need to work on your courses. to check into your courses.

Course 40

Course Travel Customer Satisfaction Study 40

Comm100

JUNE 13, 2018

This was a post that actually really struck a chord with me as sadly we’ve all dealt with irate and upset customers throughout the course of our careers. I hope you enjoyed our first round-up of some of the best Customer Experience and Customer Service posts for the month of May 2018. Conclusion. Download Now.

Customer Service 102

Customer Service Airlines Call Center Metrics 102

Customer Bliss

JANUARY 4, 2019

Today’s podcast is the last replay featuring “best of” content from 2018. Of course, Alan also spoke with and listened to patients. Thank you all for your support and for taking the time to listen to these podcasts. I’ve got a lot of great interviews coming up that I can’t wait to share with you!

Hospitality 141

Hospitality Healthcare Customer Experience Chief Customer Officer 141

CX University

JUNE 14, 2018

May 15, 2018. 10 Tips for Active Adult Learners If you are juggling the roles of partner, parent, employee, and student, you may be wondering how you are going to survive the summer and still complete your CX courses. Don’t forget to add time to work on your courses. Decide when you can comfortably complete each CX course.

Touchpoint 40

Touchpoint Course Customer Journeys Tips 40

CX University

MARCH 14, 2018

February 15, 2018. Congratulations to all of you who redoubled your efforts to start and complete CX courses this past month. After a few weeks or months of work on your CX courses, you may want to retake the CXQ to continue charting your progress in the CX competencies. Previous Briefs: Brief 15 Feb 2018 Brief 15 Jan 2018.

Customer Centricity 40

Customer Centricity Course Measurement Feedback 40

ShepHyken

JANUARY 8, 2018

Industry Experts Offer Up 2018 Predictions on Retail Customer Experience by Judy Mottl. My Comment: The 2018 customer service and experience predictions continue to roll in. Of course, not! The post 5 Top Customer Service Articles For the Week of January 8, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Contact Center Retail Competitive Advantage 0

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

CX University

NOVEMBER 27, 2018

CX University has recently been named a finalist in the 2018 Gulf Customer Experience Awards in the category for Business Change or Transformation. With the forward-thinking online courses and training options, CXU is leading the way in CX training for professionals across the globe. Drivers for Change. Change Achieved.

Course 45

Course Training Innovation Communication 45

CX University

MAY 16, 2023

Therefore, it is crucial for companies to focus on improving customer experience by investing in global professional development with online courses. Therefore, companies should also invest in online courses focusing on improving employee engagement. Online courses can be tailored to meet these specific needs.

Employee Engagement 98

Employee Engagement Engagement Customer Experience Advertising 98

Comm100

JULY 12, 2018

Of course, there’s also the equally frightening vision of Hal from 2001: A Space Odyssey. The post 5 Top Customer Service Articles for the Month of June 2018 appeared first on Comm100. Regardless of how you slice it, AI has got a reputation. Fortunately, we are not yet in a dystopian future, and there is still hope for the human race!

Customer Service 103

Customer Service Tips Entertainment eBook 103

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

Lithium

JANUARY 29, 2019

2018 brought with it new data privacy concerns with GDPR in Europe, which led to quite a few insightful discussions. and of course discussions that were weighed in on.and finally some of our biggest news, the announcement of our merger with Spredfast ! Shout out to our 2018 Top 10! , , , , , , , , and. Thanks Parshant!

Course 40

Course Customer Journeys Meeting Brands 40

ShepHyken

JANUARY 22, 2018

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. CustomerThink) Here are 10 basic, however viable courses for business to turn irate, baffled, or disappointed clients into upbeat clients. The post 5 Top Customer Service Articles For the Week of January 22, 2018 appeared first on Shep Hyken.

Customer Service 90

Customer Service Chatbots Wireless Airlines 90

Clarabridge

MAY 9, 2018

Breaking it Down with Best Practices and Brecht: C3 2018 Day 1 Recap. With a roadmap to success, of course! This, of course, was in addition to hundreds of other CX professionals with their own wisdom to share, all in front of a beautiful backdrop of the sunset over the water.

CEM 40

CEM Roadmap Contact Center Conference 40

Customer Bliss

NOVEMBER 26, 2019

Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . Of course not.

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Puppies. Fri, 2018-05-11 13:55. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

LiveChat

DECEMBER 11, 2018

After a couple of years break, I’m coming back with the best Christmas ads of 2018. #1. Coming home, of course! This messaging is in line with Iceland’s commitment to remove palm oil from its own-label food by the end of 2018. Best Christmas ads of 2018. Elton John Lewis. We’ll see what comes up next! #5.

Video 63

Video Retail Course Technology 63

Vocalabs

MAY 11, 2018

Of Course You Don't Intend to Kill Puppies. Fri, 2018-05-11 13:55. I can just imagine a lawyer at a conference table advising his client, "Of course you don't intend to kill your customers' puppies. But Hypothetically Speaking. Peter Leppik. Customer Experience.

Course 48

Course Airlines Exercises Transportation 48

Clarivate

JULY 21, 2022

In this blog post, we discuss our free courses in the Web of Science Academy, new features including ‘retraction alerts’ and share some practical tips for researchers to help uphold research integrity in their everyday work and research community. Ethical publishing: an introductory course. Retraction Alerts—are you using them?

Tips 105

Tips Course Study Training 105

Comm100

JUNE 19, 2018

Of course, modern work requires us all to act differently than we would in our everyday lives. The post Keynote Learnings from ICMI Expo 2018: Ernesto Salas, Disney Institute appeared first on Comm100. That’s certainly true for contact center agents, who are expected to regulate their emotions when talking to customers. Download Now.

Contact Center 101

Contact Center Entertainment eBook Culture 101

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

“Among all customers, 73% point to experience as an important factor in their purchasing decisions, behind price and product quality.” ( PWC, Consumer Intelligence Series, Experience is everything: Here’s how to get it right, 2018 ) So your first step is to understand WHY most people in your organization are actively trained NOT to think this way.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

One Millimeter Mindset

NOVEMBER 22, 2018

Your words, actions and values encourage me to stay the course, on your behalf. The post One Millimeter Mindset™ Thanksgiving 2018 Reflections appeared first on Babette Ten Haken. This Thanksgiving, as always, I am so very grateful and thankful to my followers, readers, colleagues and clients. Write my stuff. Deliver the spoken word.

Customer Retention 67

Customer Retention Sales Consulting Conference 67

Gainsight

NOVEMBER 13, 2018

In case you missed it, or just want to relive the magic, we’ve summed up some memorable moments and takeaways from Pulse Europe 2018. A popular theme at Pulse Europe 2018 was CS > CSM. At the end of the day, you also have the opportunity to take a certification course. Like the universe, Customer Success is always expanding.

Customer Success 68

Customer Success Multi-Channel Effort Score Customers 68

Currency Alliance

DECEMBER 18, 2017

There are of course many trends taking shape, but we thought we would take a look at what we consider to be the three top loyalty trends for 2018, and the implications of these for both brands and customers. Brands are going to have to make a real effort to be transparent with customers in 2018. Top loyalty trends for 2018: No.1

Loyalty 49

Loyalty Trends Brands Loyalty Programs 49

Confirmit

FEBRUARY 20, 2018

It’s that time of year again – the 2018 ACE Awards are open for business. While listening to customers (and of course employees) is great, what’s most important is demonstrating that you’re taking the Voice of the Customer and using the insights you gather to make decisions and have an impact on your business.

Multi-Channel 40

Multi-Channel Contact Center B2B Customer Voice 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. And of course your smartphone if you'd like to live-tweet the winners! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. And of course your smartphone if you'd like to live-tweet the winners! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. And of course your smartphone if you'd like to live-tweet the winners! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage. And of course your smartphone if you'd like to live-tweet the winners! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Kerry Bodine

JUNE 7, 2017

Finalists and winners will be promoted throughout 2017 and 2018 via the Service Design Network’s global media channels. And of course, you’ll get bragging rights for being recognized by the premier international award for service design. The conference is in Madrid, in case that’s any extra incentive!).

Conference 0

Conference Course Industry Brands 0