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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? 2018 will be the year of CX and AI.? How to overcome those challenges?

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

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Customer Experience Tips to Conquer 2018

Oracle

She is the CEO of Thulium, a digital marketing consulting agency that has worked with clients like Verizon, IBM, Kawasaki Motors USA, and the United States Department of Defense. In 2018, SMBs must improve their to ensure they are on the right road to success. Q: In 2018, how can SMBs address the changing needs of customers?

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ADR: A Government consultation

Helen Dewdney

On 20 June 2021 the Government finally published its consumer paper for consultation titled Reforming Competition and Consumer Policy. The closing date is for responses to the consultation is 11.45am on 1 October 2021. So, I am going to do a summary/opinion piece on areas of the consultation. The document is 147 pages long!

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Report: Tech Vendors: Product and Relationship Satisfaction, 2018

Experience Matters

We just published a Temkin Group data snapshot, Tech Vendors: Product and Relationship Satisfaction of IT Clients, 2018. The post Report: Tech Vendors: Product and Relationship Satisfaction, 2018 appeared first on Customer Experience Matters®. And we calculated their relationship Read More.

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Troublesome Trends & Predictions for 2018

Beyond Philosophy

My concerns only grow as we roll into 2018. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The post Troublesome Trends & Predictions for 2018 appeared first on. I can sum it up with two examples. BigIdeas2018.

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