Three Customer Experience Details Most C-Suite Leaders Overlook
Experience Investigators by 360Connext
OCTOBER 9, 2019
Collecting feedback, measuring Net Promoter Score (NPS) or Customer Satisfaction rates or any combination of metrics is not serving your customers if you don’t think bigger about what all of that data means and how you should act on it. .” This is a tall order for Intern Joe, but that’s how he was introduced.
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