Lithium

AUGUST 8, 2018

NEW IN 2018: B2B Community Innovator. B2C Community Innovator. Recognizes a B2C or B2B brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Oracle

MARCH 15, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Security and GDPR for B2C Marketers. Integrating AI into Your B2C MarTech.

Marketing 47

Marketing Customer Experience B2C B2B 47

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. Congrats to all our 2018 Lithy winners and finalists.

B2C 40

B2C B2B Innovation Marketing 40

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. Congrats to all our 2018 Lithy winners and finalists.

B2C 40

B2C B2B Innovation Marketing 40

Lithium

OCTOBER 11, 2018

We’re still buzzing from a memorable party featuring our awesome customers and partners at the 2018 Lithy Awards Party on October 3 at the Belmont in Austin. Here are the 2018 Lithy Award finalists and winners: B2C Community Innovator Winner: TalkTalk. Congrats to all our 2018 Lithy winners and finalists.

B2C 40

B2C B2B Innovation Marketing 40

Oracle

APRIL 5, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. PureFormulas is a finalist for a Markie Award in the Best B2C Commerce Experience category.

B2C 44

B2C Ecommerce Sports Tools 44

ShepHyken

AUGUST 13, 2018

My Comment: This excellent article on customer loyalty departs from the typical article focused on B2C businesses and has a big emphasis on the B2B customer. The post 5 Top Customer Service Articles for the Week of August 13, 2018 appeared first on Shep Hyken. Consider two types of loyalty; behavioral and attitudinal.

Customer Service 72

Customer Service Loyalty B2C Study 72

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. B2C Community Innovator. Recognizes a B2C brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences. See you soon at the CX Live 2018! When: October 3, 6 - 9pm CDT.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. B2C Community Innovator. Recognizes a B2C brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences. See you soon at the CX Live 2018! When: October 3, 6 - 9pm CDT.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. B2C Community Innovator. Recognizes a B2C brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences. See you soon at the CX Live 2018! When: October 3, 6 - 9pm CDT.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. B2C Community Innovator. Recognizes a B2C brand that is on the bleeding edge of offering rich, immersive, and inventive community experiences. See you soon at the CX Live 2018! When: October 3, 6 - 9pm CDT.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Oracle

SEPTEMBER 18, 2018

When it comes to customer experience, we tend to hear and read a lot about the ever-changing needs of the customer, shifts in both B2B and B2C buying habits , and the rise of the digitally-native consumer. Gartner, Magic Quadrant for Sales Force Automation, Tad Travis, Ilona Hansen, Julian Poulter, Melissa Hilbert, 9 July 2018.

Sales 40

Sales B2C B2B Report 40

SuiteCX

MARCH 15, 2019

2018 was an excellent year for SuiteCX. 2018 was its best year ever with increased profit, higher demand and recognition in analyst reports. With new clients from Automotive, Insurance, Health Care, Pharma and several global organizations in the US, Canada and the UK, SuiteCX spans a wide range of both B2B and B2C clients.

Customer Journeys 100

Customer Journeys CEM Tools Automotive 100

Oracle

JUNE 18, 2018

So, if I told you today that we believe with the right digital commerce technology and CX strategy for your B2B or B2C, you could expect to not only arrest costs but use the most advanced, AI-driven technology to help increase your profits toward 15% by 2020 … would you take it? View the full report to learn more.

B2C 42

B2C B2B Report Technology 42

ShepHyken

AUGUST 20, 2018

MyCustomer) Over the past couple of decades, the concept of being able to conduct business operations virtually (both in a B2B and B2C setting) has caused a huge ripple effect for companies across the board. The post 5 Top Customer Service Articles for the Week of August 20, 2018 appeared first on Shep Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

Centercode

DECEMBER 28, 2022

Recently, I attended the 2018 Customer Validation Conference in southern California, where product testing experts from B2B and B2C companies (including Autodesk, Tableau, Test Fairy, FitBit, and GoPro) shared tips and lessons learned from the forefront of product development and testing.

B2C 40

B2C Conference B2B Tips 40

Oracle

MAY 29, 2018

At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. The post 3 CX Takeaways from the 2018 Gartner Digital Marketing Conference appeared first on SmarterCX. Search channels are changing. How often do you talk to Siri? How about Alexa?

Conference 49

Conference Marketing Virtual Agent B2C 49

Answer Dash

MAY 7, 2018

Customer Experience Capabilities “For 75% of B2B organizations and 40% of B2C organizations, customer experience management is still an immature capability with a fragmented, uncoordinated approach and no clear leader,” ( Gartner ). 32% of B2C CMOs see improving customer experience as a top three objective.

Trends 54

Trends Customer Experience B2C B2B 54

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. And although Maryann is talking about B2B lead generation, I think that lots of her advice can be taken to the B2C field too. The post 12 Killer Posts We Published in 2018 on LiveChat Blog appeared first on LiveChat.

Case Study 59

Case Study Chatbots Study Tips 59

Waypoint Group

MAY 25, 2018

As a majority of the content was geared towards the mostly B2C audience, there was still great value presented by multiple speakers and in breakout sessions about how to improve B2B CX and CS programs.

Conference 66

Conference Customer Centricity B2C B2B 66

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

Lithium

OCTOBER 9, 2018

B2C Community Innovator. Topline Titan. Digital Design Excellence. Morningstar, Inc. SAP SuccessFactors. Transamerica. Samsung Electronics. Barclays US. Zilveren Kruis. Zilveren Kruis. Australian Taxation Office. BNP Paribas S.A. Niederlassung Deutschland. Transamerica. Samsung Electronics.

Airlines 40

Airlines B2C B2B Innovation 40

ShepHyken

OCTOBER 25, 2021

(CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. billion market of 2018. Reports and Data expect the global chatbot market to reach $10.08 billion by 2026, representing a 30.9% compound annual growth rate from the $1.17

Customer Service 145

Customer Service Loyalty Programs Chatbots Loyalty 145

Oracle

SEPTEMBER 4, 2019

B2B and B2C customer sentiment is shifting. ” Ever-changing B2B and B2C customer sentiment begs the question: Have you thought about how your company is meeting your customers’ agendas lately? Long gone are the days in which cost was the sole driving factor for purchasing decisions.

Connections 71

Connections Customer Experience B2C B2B 71

Kayako

SEPTEMBER 20, 2018

In the B2C setting, it makes sense to map the customer journey and plan sales enablement solutions and customer experience training around that. It is only after this optimal experience is defined that a B2B sales organisation can take steps towards living up to that vision and delivering on their promise. . Provide Tailored Services .

B2B 203

B2B Sales Customer Experience Customer Journeys 203

Dapresy

MAY 16, 2019

A 2017/2018 survey of market researchers, conducted independently by meaning ltd., IDG’s 2018 State of Digital Transformation report found that 89% of enterprises have adopted or plan to adopt a digital-first business strategy, with services, financial services, and healthcare leading the way across all industries. B2B, B2C, and H2H.

Technology 70

Technology B2C B2B Healthcare 70

Wootric

DECEMBER 21, 2018

Through CXInsight’s proprietary sentiment analysis and feedback classification , our customers have imported over 300 data sets to analyze 2 million+ customer feedback comments spanning both B2B and B2C ecosystems. To our surprise, most of this feedback originated on competitor survey platforms like Qualtrics and review sites like GlassDoor.

Analytics 67

Analytics Survey e-support Analysis 67

Forrester's Customer Insights

NOVEMBER 29, 2018

Of these, 272 million (47%) are online and 144 million will make purchases online in 2018, making the region a magnet for investment by online retailers and venture capital firms. We expect B2C online retail in Southeast Asia […].

Retail 43

Retail B2C Ecommerce 43

GetFeedback

AUGUST 14, 2019

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. She has worked with both B2B and B2C brands in a multitude of industries. It’s an interesting mix of industries at the top. Connect with her: www.cx-journey.com

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389