C Space

MARCH 7, 2019

What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. by Robert Howie (C Space) Apparel Magazine. For the apparel market to succeed in delivering better experiences for customers, it needs to go back to basics.

Apparel 40

Apparel Retail Advertising Ecommerce 40

NetBase

DECEMBER 12, 2018

Our 2018 European High Street Social Sentiment Report analyzes social sentiment of 29 popular chains and an overview of the category, with insight around indicators that all brands must pay attention to, starting now! billion by 2018, an increase of 28.8% from 2013.”. Be sure to check it out! Is your brand adapting or just existing?

Apparel 59

Apparel Retail Entertainment Comparison 59

C Space

MARCH 20, 2019

What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. by Robert Howie (C Space) Apparel Magazine. For the apparel market to succeed in delivering better experiences for customers, it needs to go back to basics.

Apparel 45

Apparel Automotive Hotels Hospitality 45

North Highland

OCTOBER 22, 2018

Apparel and chemical companies saw the costs of headgear and cadmium sulfide increase when duties were levied on just over 6,000 products valued at $200 billion. Fuel costs have gone up, as seen in a 41% increase in crude oil from September 2017 to September 2018. The causes of this increase are many.

e-support 72

e-support Apparel Transportation Retail 72

NetBase

OCTOBER 17, 2018

Without it, you’re just another handbag/apparel/jewelry company fighting for your spot in a crowded market. 2018 Consumer Experience Analytics Report Reveals Gaps Brands Must Fill. Status is everything for luxury brands. So how do you measure such a crucial metric effectively? Want to see where your brand stacks up against competitors?

Analytics 52

Analytics Apparel Case Study Social Media 52

C Space

APRIL 18, 2019

A 2018 consumer survey by C Space found that shoppers were more likely to recommend and purchase repeatedly from brands that made them feel respected and understood. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry.

Apparel 40

Apparel Social Media Entertainment Hospitality 40

NetBase

DECEMBER 11, 2019

As of fall 2018, we are at 100 percent renewable electricity in the U.S. As of fall 2018, 51 percent of our materials by weight are renewable or recycled; by fall 2019 we will be at 69 percent. and 76 percent globally. We will use only renewable or recycled materials in our products by 2025.

Apparel 52

Apparel Consumers Fashion Retail 52

NetBase

JANUARY 9, 2019

The report looks at global, English-language posts for the year ending on October 1, 2018 and measures volume of conversation, awareness (as a measure of earned impressions), reach (a measure of owned impressions), net sentiment, and brand passion as measured and analyzed through the NetBase platform. Time, and social, will tell.

Retail 45

Retail Report Industry Strategy 45

NetBase

NOVEMBER 5, 2018

Had you read our 2018 European Luxury Accessories Report , you’d already have that answer – and many more besides, but let’s assume you haven’t seen it yet. One would imagine Italy doesn’t pose many challenges, but what if you’re marketing high-end athletic apparel to a Muslim audience ? How can you find out?

Social Media 56

Social Media Apparel Culture Exercises 56

Magellan Solutions

JUNE 13, 2020

For online apparel stores like Nordstrom, live chat support comes in handy. To provide seamless customer service, the retail giant implemented live chat in 2018 LivePerson to expand messaging channels. This enables web visitors to have a conversation with beauty stylists, customer service, wedding stylists, and designers.

Company 52

Company Retail Ecommerce Apparel 52

Helen Dewdney

AUGUST 23, 2019

In September 2018 I wrote about Ryanair misleading customers on their consumer rights and again in December Landing in court with Ryanair (what you need to know about airlines and ADR too!). that the sporting apparel shop did not make them feel valued. Customers chose the word ‘helpful’ when given a list of words to describe the brand.

Customer Service 46

Customer Service Airlines Sports Apparel 46

NetBase

JUNE 3, 2019

Looking at Sentiment Attributes in our search on “Champions League Final” we see the bulk of the conversation is centered on the “best goal”: This references Gareth Bale’s match-winning goal that won the 2018 final for Real Madrid : But why stop at going back a year when you can go back eight? Who Do They Love?

Sports 46

Sports Apparel Trends Brands 46

Circular Edge

MAY 2, 2022

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. Thomas focused on ensuring a good cultural and technology fit when Quatris Healthco was formed in 2018.

Culture 52

Culture Healthcare Apparel Financial 52

Stella Connect

FEBRUARY 22, 2017

One study suggests that by 2018, brands could reduce their support costs by as much as 25% by better informing and empowering their customers online. Fit/“as expected”— Every apparel retailer we surveyed provided sizing guides. Retailers are also draining revenue by way of unnecessary customer contacts. Much to their dismay.).

Self Service 40

Self Service Ecommerce How To Policies 40

C Space

OCTOBER 16, 2020

” Apparel company Canada Goose has instituted a program it calls the HumanNature Pass , which entitles its workers to take one additional hour off each week – paid – provided they promise to spend it outside doing something active. It’s even taking on some of the content-moderation work, Li said, using AI moderators.

Brands 40

Brands Apparel Training Social Media 40

QuestionPro Audience

MAY 25, 2018

Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. Good news for brick-and-mortar stores: 93% of consumers plan to do some in-store shopping, with 50% planning to shop solely or mostly in-store, while a mere 7% plan to shop mostly or only online.

Apparel 150

Apparel Travel Hotels Transportation 150

Customer Bliss

APRIL 18, 2018

This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry. Copyright © Jeanne Bliss, 2018. Case Study: ThirdLove Decided to Honor All Women of Color. How would company act if every customer were your mom?

Case Study 163

Case Study Apparel Study Automotive 163

C Space

FEBRUARY 13, 2019

Nearly 90% of consumers who rated Amazon in our 2018 Customer, Experienced. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. by Robert Howie (C Space) Apparel Magazine. And customers seem to be ready for that.

Apparel 40

Apparel Advertising Retail Wireless 40

ijgolding

OCTOBER 25, 2018

cars, software, apparel). With its somewhat limited, localised customer base, the restaurant can rely on the human element of remembering customer preferences and providing a personal touch to their service be it on the phone or in person. What CX is: It’s Listening. Further, in Forrester Research Inc.’s,

Customer Experience 167

Customer Experience Customer Journeys Touchpoint Multi-Channel 167

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. Also, Taylor Stitch could outwit its competitors in the apparel industry. It can be best illustrated with the help of McDonald’s growth story.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Qualtrics

JULY 15, 2019

Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2 This post was originally published July 2018, and updated in 2019 for brevity and clarity. . Another of Amazon’s brands is well known specifically for being an “Experience Brand.” You can download that here.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Kustomer

MAY 22, 2019

In 2018 alone, we donated over $10 million worth of bras to women in need. ThirdLove’s Fit Stylists who work there receive training to make customers comfortable during their journey trying and buying intimate apparel, a personal process that can make or break customer loyalty. GiveMore #Donate #DoGood #Change.

Retail 45

Retail Brands Apparel Self Service 45

C Space

JUNE 30, 2020

As the appeal of at-home workouts has increased during the pandemic, athletic apparel company Lululemon has entered into an agreement to buy home exercise startup Mirror for $500 million. The startup sells an immersive mirror through which customers can participate in fitness classes and personal training sessions.

Brands 52

Brands Policies Apparel Advertising 52