Brandwatch CX

JANUARY 4, 2019

By 2025, half of viewers under 32 will not subscribe to a pay-TV service. In 2018, the 95% of the most watched videos were music videos. On October 9, 2006, it was announced that YouTube would be purchased by Google for US$1.65 The first adverts were rolled out in August 2007. YouTube user statistics. minutes.

Video 104

Video Comparison Brands Marketing 104

Kayako

MARCH 7, 2019

billion in 2025. However, the 2018 State of Chatbots report found quite the opposite (we’ll talk about this in detail in the next section). As it was mentioned above, the 2018 State of Chatbots report found that chatbots are still struggling to become a go-to source for various requests.

Chatbots 125

Chatbots Communication Report Customers 125

Oracle

JUNE 12, 2018

Home use of IoT devices is predicted by the McKinsey Institute to have an economic impact of over $200 billion by the year 2025. — August Home (@AugustHomeInc) May 10, 2018. — LinkAKC (@link_akc) May 27, 2018. — GreenIQ (@green_iq) June 6, 2018. — RUNTEQ (@runteq) April 18, 2018.

Connections 42

Connections System Training Customer Experience 42

Alliance by IFS

OCTOBER 30, 2019

By 2025, the global number of IoT connected devices is expected to grow to 22 billion. Software AG has more than 4,700 employees, is active in 70 countries and had revenues of €866 million in 2018. The Growing Importance of IoT in the Field Service Industry. Learn more about Software AG and Freedom as a Service at www.softwareag.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Interactions

FEBRUARY 27, 2019

billion by 2025, a recent Gartner study found that 40 percent of bot/virtual assistant applications launched in 2018 will have been abandoned. Issues like this can have some serious consequences. While Statista reports the global chatbot market is expected to reach $1.25

Healthcare 48

Healthcare Chatbots Training Study 48

West Monroe

FEBRUARY 28, 2023

In 2018, the District of Columbia published its Sustainable DC 2.0 Plan , which calls for reductions in emissions of 50% by 2032 and full carbon neutrality by 2050. Eversource also demonstrates the importance of taking an individualized approach; one that recognizes the unique characteristics of their network, geography, and customers.

Measurement 52

Measurement Company Policies Transportation 52

NetBase

DECEMBER 11, 2019

As of fall 2018, we are at 100 percent renewable electricity in the U.S. We will use only renewable or recycled materials in our products by 2025. As of fall 2018, 51 percent of our materials by weight are renewable or recycled; by fall 2019 we will be at 69 percent. and 76 percent globally.

Apparel 52

Apparel Consumers Fashion Retail 52

Clarivate

APRIL 24, 2023

Pharmacy giants battle to bulk up with provider group buys CVS Health rattled the healthcare industry when it acquired one of the nation’s top insurers, Aetna, in 2018, and the giant retailer continues to make waves. billion deal to acquire Oak Street Health, a value-based primary-care company focused on treating Medicare patients.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Thematic

OCTOBER 13, 2019

GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. of VC funding went to women-founded startups in 2017 and 2018. Why does this matter? My sad Alexa story. of Fortune 500 companies CEOs are women.

Conference 87

Conference Competitive Advantage Meeting Software 87

inmoment

NOVEMBER 15, 2018

The Federal Government’s 2018-19 budget revealed a $29.9 Gartner predicts that 95% of customer interactions will be driven by AI by 2025, leveraging chatbots and mobile messaging to complete simple tasks. In Australia, AI is hot on the agenda. trillion opportunity by 2030 with greater investment in AI.

Interaction 40

Interaction Chatbots Hospitality Retail 40

Answer Dash

NOVEMBER 21, 2018

Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. Whilst we are only just starting to see the benefits of AI in customer experience, by 2025, it is expected that 95% of customer interactions will be aided by AI. but, ‘what will customers want?’ Technology is key to finding out.

User Experience 75

User Experience Social Media Interaction Customer Service Representative 75

C Space

AUGUST 6, 2020

Launched in 2018, so far Black Founders Matter has raised about $1 million for the fund, and has put its first funds in a company called A Kids Book About , founded by Jelani Memory. “In Goldman Sachs has said that by 2025 it wants 7% of its employees with the title vice president to be Black and 9% to be Latino professionals.

Brands 40

Brands Banking Sales Retail 40

Magellan Solutions

AUGUST 19, 2021

Magellan Solutions researchers forecast an upward trajectory of 160 billion USD by 2021 for outstanding balances on POS installment lending financing solutions after it nearly doubled from 49 billion USD to 94 billion USD between 2015 and 2018.

Banking 52

Banking Retail Industry Financial 52

C Space

MARCH 20, 2019

Predictions are that sales will increase to 11 million in 2025 and then to 30 million in 2030. Global customer agency C Space recently released its report on the best customer experiences of 2018, and retailers dominated the top companies on the list. This represents a growth in new electric car sales of 54% compared with 2016.

Apparel 45

Apparel Automotive Hotels Hospitality 45

Tricia Morris

AUGUST 5, 2016

By 2018, six billion things will have the ability to request support. By 2025, the Internet of Things could generate more than $11 trillion a year in economic value through improvements in energy efficiency, public transit, operations management, smart customer relationship management and more.

Retail 40

Retail CRM Connections Report 40

Think Customers

FEBRUARY 18, 2020

billion by 2025. In a 2018 survey, YouGov found that 55 percent of participants saw price as their biggest obstacle. And Walmart uses VR headsets to test employee knowledge of the store layout, product information, and how to deal with customers. VR adoption is growing. This barrier is lowering, however.

Training 52

Training Technology Automotive e-support 52

Guavus

JANUARY 21, 2019

The Small Cell Forum predicts that the number of cell sites will increase tenfold, growing to 70 million worldwide in 2025. As previously published in Pipeline , December 2018). All of these small cells will need to be managed. Pokemon Go. 5G promises both tremendous opportunity and challenges.

Wireless 42

Wireless Analytics Video Connections 42

ChurnZero

MARCH 6, 2020

According to LinkedIn’s 2018 Workforce Learning Report , a whopping 93% of employees would stay at a company longer if it invested in their careers,” reveals Forbes. The program’s goal is to have 25,000 Starbucks partners graduate by 2025. Prescribe to professional development and internal promotions.

Customer Success 69

Customer Success Customer Journeys Culture Study 69

Qualtrics

JANUARY 2, 2019

trillion in 2018, we’re talking about huge sums of money. And the speed at which brands can act on customer data will become even more of a differentiator in the coming years, with the global datasphere estimated to reach 163 zettabytes by 2025 (10x the data generated in 2016). And with AI business value estimated at $1.2

Customer Experience 32

Customer Experience Social Media Call Center Chatbots 32

SmartKarrot

FEBRUARY 16, 2022

In 2018, 54% of consumers utilized email to contact a company, making it the most popular customer care channel. By 2025, Artificial Intelligence (AI) is expected to drive 95% of CX. According to 71% of businesses, the cloud has changed the consumer experience. Short, violent pricing wars will result from stagnant CX quality.

Customer Experience 10

Customer Experience Social Media B2B e-support 10

TechSee

FEBRUARY 5, 2019

If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies. Three key drivers are at the core of this.

Trends 173

Trends Customer Experience Self Service ROI 173

Magellan Solutions

JUNE 1, 2021

And by 2025, they expect that it will grow to 4.6 In December 2018, they found out that 43 percent of email opens were via mobile. In their 2018 report, they found out that 69% of people prefer chatbots because of their ability to provide quick replies to simple questions. It makes marketing easy. It is the future of BPO.

Customer Service 52

Customer Service Social Media Call Center Chatbots 52

Thunderhead

OCTOBER 19, 2018

KPMG’s Global Automotive Executive Survey for 2018 reports that: three quarters (75%) believe that nearly half of showrooms won’t exist by 2025 as a result of the move to online auto shopping. Jamie Watts , Sales Manager at Murray Volkswagen , won Sales Manager of the YEAR at the 2018 Motor Trader Awards.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40

Avaya

APRIL 19, 2019

The World Economic Forum predicts that digital transformation will provide economic value to business and society that will top $100 trillion dollars by 2025. Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition.

Contact Center 70

Contact Center Abandon Rate Customer Journeys Hospitality 70

GlowTouch

JULY 28, 2021

between 2018 and 2019. CTV to grow in popularity By 2025, an additional 1.5 The streaming, or OTT (Over-The-Top), industry is booming and the outlook is for more of the same for the foreseeable future. According to Streaming Media , spending for online video jumped by a whopping 72.5%

Trends 52

Trends Video Entertainment Consumers 52

Wired and Dangerous

MAY 16, 2021

promised to reduce its emissions by about 25% by 2025 compared with 2005 levels, but the country is only on track to achieve about a 17% reduction, according to analysts. million employees after the employer tabled a proposal to review a clause in the 2018 wage agreement. If that happens, the U.S. will have a lot of ground to make up.

Wireless 91

Wireless Policies Insurance Guidelines 91

Avaya

MAY 24, 2016

billion through 2018 , and expected to exceed $60 billion by 2025. In fact, Gartner reports that by 2018 more than half of large organizations globally will compete based on advanced analytics and proprietary algorithms. billion in 2016 , to $41.5 But why now? Why is the market potential so huge? And this is 2016.

Analytics 40

Analytics Self Service Report Industry 40

West Monroe

NOVEMBER 6, 2023

Looking ahead to 2024, it's likely that the economy will experience a slowdown early in the year, with a pick-up in the middle to late part of the year, setting a positive trajectory for 2025. In 2025, several tax-reducing policies from the Tax Reform Act of 2017-2018 are set to expire.

Policies 64

Policies Industry Financial Consumers 64

Qualtrics

JULY 30, 2019

The “Green Team” was founded in Dublin in June of 2018 to promote sustainability at Qualtrics by encouraging and guiding corporate responsibility. We are proud to have received the EMEA Impact Award at the BizOps Quarterly Business Review 2018. We will continue on our mission to make the Dublin office carbon neutral by 2025.

Government 7

Government Culture Policies Retail 7

Qualtrics

JANUARY 23, 2020

According to the Governance and Accountability Institute, 86% of the S&P 500 Index companies published a sustainability or corporate responsibility reports in 2018. In addition, the company plans to hire 10,000 refugees across 75 countries by 2022, and to hire 25,000 veterans and military spouses by 2025. Why the investment in CSR?

How To 26

How To Policies Employee Engagement Study 26

Currency Alliance

FEBRUARY 10, 2020

In early 2018, the supermarket issued a ‘slap in the face to loyal customers’ when it slashed the value of its points, replacing mostly 4x redemptions with 3x redemptions. And online orders, currently only a few percent of the industry total, could comprise up to 20% of the market by 2025, according to an FMI-Nielsen report[xxiv].

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

C Space

DECEMBER 6, 2021

billion by 2025, recording a CAGR of 5.0%. Food delivery markets are now around 7 times larger than they were in 2018. LOGISTICS: NEXT — According to MarketsandMarkets, the global water-soluble packaging market is projected to reach $3.7 DELIVERY: NEXT — How the world eats is changing.

Consumers 59

Consumers Transportation Airlines Travel 59