CustomerGauge

JANUARY 6, 2017

Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. The post The Top 15 NPS & Customer Service Thought Leaders to Follow in 2017 appeared first on CustomerGauge.

NPS 133

NPS Net Promoter Score Customer Service Customers 133

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. The post Not To Be Missed: The Best Of 2017 appeared first on. It’s Time for THIS!

Net Promoter Score 119

Net Promoter Score NPS Advertising e-support 119

AskNicely

MARCH 22, 2018

Back in November 2017, I moved from Austin to Portland (the home of hipsters, craft beer and the “Keep Portland Weird” slogan, stolen from my hometown. I did this all in the pursuit of conquering and mastering my arch nemesis in leading Customer Success teams over the years: Net Promoter Score. . True story).

NPS 150

NPS Net Promoter Score Case Study Culture 150

ShepHyken

JULY 31, 2017

(NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. My Comment: My friends at Customer Gauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Sit tight and enjoy the ride!

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

Alida

MARCH 21, 2018

Data from key indicators such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) studies only deliver trend line data that is either going up or going down, when what teams need is insight into the key drivers of change at a more granular level. Relationships bring better customer experiences.

ROI 252

ROI Net Promoter Score NPS Effort Score 252

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

NICE inContact

SEPTEMBER 30, 2019

Not only do customers using the channel report the highest satisfaction, but chat is one of three digital channels (along with mobile apps and company websites) that are driving up Net Promoter Score® (NPS®)—an indicator for a customers’ likelihood of recommending a brand to others. Mike says chat changed everything.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

CloudCherry

JULY 18, 2018

And they’re right — a recent study by Forrester showed that organizations with a cross-team CX approach were nearly twice as likely to have exceeded their top 2017 business goals. Survey for Net Promoter Score (NPS). Compared to their competitors, experience-driven businesses grew their revenue 1.4

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

NICE inContact

AUGUST 16, 2019

The second annual NICE inContact Customer Experience (CX) Transformation Benchmark surveyed consumers from the United States, United Kingdom and Australia – with year-over-year results for the US (2018 vs. 2017), and new benchmark data for the UK and Australia. And for even more key learnings, leverage our webinar replay.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

AskNicely

MARCH 8, 2018

Dimension Data’s 2017 Global Customer Experience (CX) Benchmarking Report , indicated that: More than 80% of B2B brands view excellent CX as a business differentiator. The post The Customer Obsession Revolution Will Be Televised appeared first on Net Promoter Score from AskNicely. Customer Obsession as a Growth Strategy.

Net Promoter Score 150

Net Promoter Score Competitive Advantage NPS B2B 150

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Net Promoter Score (NPS) or Customer Effort Score (CES) or even the simple customer satisfaction rating each tell part of the story of your customers’ relationship with your brand.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

AskNicely

JANUARY 17, 2017

2017 is the Chinese year of the Fire Rooster – heralding lots of changes and challenges. And they’ve seen a significant improvement in their AskNicely scores across the business since starting their monthly awards. Join us at SaaStr 2017. The post The Fire Rooster appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

AskNicely

JANUARY 17, 2017

2017 is the Chinese year of the Fire Rooster – heralding lots of changes and challenges. And they’ve seen a significant improvement in their AskNicely scores across the business since starting their monthly awards. Join us at SaaStr 2017. The post The Fire Rooster appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score NPS Conference Feedback 150

CustomerGauge

NOVEMBER 24, 2016

Defined by Harvard Business Review as “The One Number You Need to Grow”, the Net Promoter Score® is the quickest metric you can use to assess customer satisfaction and loyalty with your brand.

Net Promoter Score 100

Net Promoter Score NPS Industry Brands 100

Talkdesk

JULY 7, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Scott’s team uses Net Promoter Score PS as a common metric across all customer interactions.

Self Service 40

Self Service Net Promoter Score Video Customer Centricity 40

Team Support

JULY 8, 2020

This score can be a great asset in building and maintaining positive customer relationships. Net Promoter Score (NPS) asks customers one simple question… On a scale of 0-10, how likely is it that you would recommend my brand/product/service to a friend or colleague ? link] ( accessed June 28, 2020 ).

B2B 86

B2B Net Promoter Score System NPS 86

Retently

JULY 2, 2018

In this article we’re going to dive into the basics of Net Promoter Score® (NPS®) — a metric used to assess how loyal your customers are and how likely they are to recommend your company to their personal and professional network. What is Net Promoter Score? Luckily, there is. What is NPS.

Net Promoter Score 147

Net Promoter Score NPS Customer Satisfaction Survey 147

CX University

JULY 27, 2020

The results make us proud – our Net Promoter score (NPS)® is +78! How did we arrive at this score? We’ve been collecting NPS data since 2017 from our customers who complete one or more of our Online Courses. of our customers rank us at 9 or 10, and 20.7% of our customers give us a 7 or 8 on the scale.

NPS 71

NPS Net Promoter Score Course Video 71

ShepHyken

SEPTEMBER 4, 2017

My Comment: The CustomerGauge people continue to put out amazing content related to NPS (Net Promoter Score). The post 5 Top Customer Service Articles for the Week of September 4, 2017 appeared first on Shep Hyken. 10 Insights from Customer Care Experts & Influencers by CGS. Follow on Twitter: @Hyken.

Customer Service 63

Customer Service Net Promoter Score Self Service NPS 63

ShepHyken

MARCH 27, 2017

Our friends at CustomerGauge have a report that you can download (for free) that includes the Net Promoter Scores of these brands and many others (more than 2,000). Also included are articles with many tips and ideas to help increase your organization’s score! Follow on Twitter: @Hyken.

Net Promoter Score 48

Net Promoter Score Customer Service Call Center Tips 48

Amity

DECEMBER 12, 2017

” 5 Ways to Modernize Your Net Promoter Score Program to Super-Charge Customer Success. ► Most churn happens during a user’s first 90 days with a product, and what separates the top performing players from the rest is their product adoption strategy.” 35 minutes webinar. ► 20 minutes Q&A.

Customer Success 67

Customer Success Net Promoter Score Effort Score Trends 67

ShepHyken

JULY 31, 2017

(NPS Benchmarks) Today, we will explore some the most prominent technology brands and their Net Promoter® Score achievements. My Comment: My friends at CustomerGauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Sit tight and enjoy the ride!

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

delighted

JUNE 24, 2020

We’ve provided examples of easy-to-use survey types to help you get started: NPS: Measure how an employee is likely to recommend your workplace to a friend with a Net Promoter Score [NPS] survey template and have them share the “why” behind their answer in a free response question.

Employee Experience 105

Employee Experience Net Promoter Score Leadership Employee Engagement 105

GetFeedback

JUNE 12, 2019

Earlier this year, we explored the ways you can use Net Promoter Score (NPS) survey data to ensure that potential customers are happy at each stage of the buying process. We showcased one example in 2017 when we spoke to Myskha Sansoin of Bombardier Recreational Products (BRP) about her team’s experience using GetFeedback. “In

Touchpoint 199

Touchpoint How To Net Promoter Score NPS 199

Lumoa

FEBRUARY 9, 2023

According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CustomerGauge

MAY 17, 2017

The post 2017 Customer Experience Lessons from the Airline Industry…So Far appeared first on CustomerGauge.

Airlines 72

Airlines Industry Customer Experience Customers 72

Survicate

APRIL 12, 2018

Survicate features used: Net Promoter Score. were sold in Poland in 2017. were sold in Poland in 2017. More than 72 thousand new apartments were sold in 2017. It made 2017 the most lucrative year for the polish real estate market. 100+ employees. Survicate customer since: August 2016. billion USD.

Net Promoter Score 69

Net Promoter Score Marketing NPS Survey 69

Kitewheel

AUGUST 14, 2020

Some companies have learned this the hard way, such as United Airlines, who, in 2017, lost $1.4 For example, surveys are a great way to measure your net promoter score. A net promoter score is “a customer satisfaction benchmark that measures how likely your customers are to recommend your business to a friend.”

Net Promoter Score 52

Net Promoter Score Customer Experience Effort Score Social Media 52

Experience Investigators by 360Connext

JANUARY 7, 2020

” That same search will tell you that 2018 was too… and 2017, and 2016… Maybe 2020 is the year the prognosticators get it right? Even at organizations with overall lousy Net Promoter Scores (NPS) or down-in-the-dumps Customer Satisfaction rates, there are individual customers having individually great experiences.

Net Promoter Score 173

Net Promoter Score Effort Score NPS Report 173

ProProfs Chat

JANUARY 7, 2022

Google identified a need no other search engine was meeting and by 2017, 11 million AdSense users were paying Google $95 billion a year. Net Promoter Score (NPS). Hence, Net Promoter Score surveys consist of two parts: a rating question and a follow-up open-ended question to know the reason behind the given rating.

Net Promoter Score 52

Net Promoter Score Marketing NPS Video 52

Thematic

JULY 21, 2023

NPS stands for Net Promoter Score , and this is how companies measure the strength of their word of mouth marketing. Back in 2017, Thematic tripled its revenue and received $1.2 Anton: So, you started working on Thematic by seeing a need while working as a consultant at Entopix? How did you come up with the idea?

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Daniel Group

AUGUST 19, 2020

In 2017, the first improvement was to change the bonus program from “ hitting an operating budget ” to achieving a targeted return on assets. The company’s Net Promoter Score (NPS) improved to almost 84% in 2019. Net Promoter Score? and Net Promoter System?

Net Promoter Score 59

Net Promoter Score Customer Experience Effort Score NPS 59

Customer Bliss

JUNE 20, 2017

And for example: the clinic they built out with the above ideas was profitable 3 months before expected, and their Q1 2017 net promoter score was 3 points higher than average. Understanding that interplay is crucial to that work. The “pay it forward” question.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

delighted

SEPTEMBER 8, 2021

Every interaction you take in customer service – whether you’re responding to Net Promoter Score (NPS) surveys or you’re on a customer call – you are not just representing your department, you are representing your company. In 2017, he completed Seth Godin’s AltMBA focused on strategic leadership.

Customer Experience 93

Customer Experience Healthcare Net Promoter Score Apparel 93

TechSee

APRIL 16, 2019

Measuring performance-based KPIs, such as first contact resolution (FCR), Net Promoter Score (NPS) and truck rolls are imperative to ensuring a smooth and customer-centric operation. Contact center managers need clear strategies to create efficient, productive and effective teams. And they appreciate that.

Call Center 126

Call Center Culture Contact Center Net Promoter Score 126

Eptica

JANUARY 25, 2017

Date: Wednesday, January 25, 2017 The 5 trends brands need to address for improved customer service. Published on: January 25, 2017. The overall Net Promoter Score, based on the difference between Advocates and Detractors, fell by 5.2 Overall, consumer satisfaction has risen to 77.8, Click here to find out more.

Net Promoter Score 48

Net Promoter Score Trends Brands Customer Service 48

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. Still, Amazon did state they signed up more new paid members in 2017 than any other year.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133