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The Forrester Wave™: Customer Feedback Management Platforms

Confirmit

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight. .”

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2017 ACE Awards Winners' Showcase

Confirmit

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience.

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2017 ACE Awards Winners' Showcase

Confirmit

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience.

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The Forrester Wave™: Customer Feedback Management Platforms

Confirmit

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the Customer Voice of the Employee Market Research Analyst Insight. .”

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Take Our Sons and Daughters to Work Day 2017

Confirmit

On April 27, 2017 Confirmit’s New York City office joined thousands of American businesses to participate in Take Our Daughters and Sons to Work Day. While the kids answered questions about their favorite cartoons, they were able to see the real-time results of their feedback projected on screen showing a Confirmit dashboard.

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5 Top Customer Service Articles for the Week of August 7, 2017

ShepHyken

Each week I read a number of customer service and experience articles from various online resources. Is The Customer Service “Department” Becoming Obsolete? TCFCR) Let’s face it, most Customer Service Departments were created, and still exist, to deal with a mismatch between customer expectations and what a business delivers.

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Customers Convene in Orlando for Engage 2017 Global Customer Conference

Verint

The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong! We are delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent, Contact Solutions and for the first time, OpinionLab.