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5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Impulse service on steroids by Chip Bell. My Comment: Part of an amazing customer experience can be driven by technology.

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ContactWorld named best contact centre solution in Top 10 Technology Awards

Vonage

We’re extremely pleased to announce that ContactWorld has been voted best contact centre solution in the 2017 Call Centre Helper Awards! Related Posts 10 powerful statistics that prove the customer is still always right. Speed creates customer confidence: what is the velocity of your customer service?

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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more.

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Do You Trust Your Customers? Do Your Customers Trust You?

ShepHyken

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. He trusts his customers to do what’s right, and it pays off.

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Guest Blog – How Social Media Chatbots Can Help Businesses Target and Generate Leads

Comm100

As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues. Finding Out Crucial Customer Information.

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Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers

ShepHyken

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. A review program. A review program. This is a problem for vendors.

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How Will Automation, AI and IoT Shape User Experience?

Answer Dash

(This article is originally published at IT-Online ) According to Gartner, customer experience (CX) – more than products or solutions – is the new battlefront for business, with 81% of marketers saying that by 2020 they expect to be competing mostly or completely on the basis of CX. but, ‘what will customers want?’