5 Top Customer Service Articles for the Week of October 23, 2017
ShepHyken
OCTOBER 23, 2017
Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Retail Customer Experience) If service was an impulse encounter, what would be its features? Customers — specifically, loyal customers.
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