Remove 2017 Remove Customer Confidence Remove Customer Focused Remove Customers
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5 Top Customer Service Articles for the Week of October 23, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Retail Customer Experience) If service was an impulse encounter, what would be its features? Customers — specifically, loyal customers.

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Do You Trust Your Customers? Do Your Customers Trust You?

ShepHyken

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. He trusts his customers to do what’s right, and it pays off. Customers want to be trusted.

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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Manage online reviews, social media, and customer feedback. Bank customers trust you with their data.

Banking 94
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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. ROI’s on the Prize: Twitter Links Social Customer Care and Willingness to Pay by Lia Winograd. When a customer tweets to a company and receives a response, the customer is willing to spend 3-20% more. They want channel guidance.

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Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers

ShepHyken

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. Because your team holds the keys to customer relationships, you do have a unique opportunity to enable marketing and sales. A review program. A review program. This is a problem for vendors.

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What is Bank Reputation Risk Management?

ReviewTrackers

Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Manage online reviews, social media, and customer feedback. Bank customers trust you with their data.

Banking 90
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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. The government admits to delivering poor customer service.