Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty
Kayako
JANUARY 5, 2017
In the customer service trends handbook published by Microsoft , “90% of consumers say they expect consistency and continuity from a brand across channels.”. Yet, relatively few contact centers have focused on providing a consistent customer experience. Zappos (@zappos) January 3, 2017. Buffer (@buffer) January 3, 2017.
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