2017 Consumers Poor Customer Service Survey 
Retently
JULY 28, 2023
But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6
Wootric CX Blog
JUNE 19, 2019
According to Gartner , 89% of businesses compete mostly on the basis of customer experience. Another study indicates that 66 percent of consumers are willing to spend more money on top-notch customer service. The study also found that 55 percent of consumers abandoned a company after experiencing bad customer service.
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Second to None
OCTOBER 23, 2018
In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] 1] Beyond a great tasting pie, price, convenience and sheer-availability are the major factors that push consumers towards these restaurants. 1,2,3,4 [link].
Joe Rawlinson
JULY 25, 2018
If you find yourself and the rest of your team struggling on a daily basis to return emails, phone calls, social media interactions, or chats on your website with customers in a timely manner, then you may want to consider dedicated customer support. In addition, 97.6%
Comm100
JANUARY 14, 2016
If there is one thing that’s certain, it’s that modern consumers are much more tech-savvy than those from past generations. As technology continues to open new avenues for innovation and business transformation, so too will the shopping and buying habits of consumers. This goes double for customer service and sales support.
Helen Dewdney
APRIL 30, 2019
Ofcom has just released its latest figures on broadband customer satisfaction in the UK. Level of satisfaction with broadband services. The survey found that: “Overall, 83% of broadband customers are satisfied with their service (similar to last year: 80%), while 13% had reason to complain in 2018 (down from 15% in 2017).
GetFeedback
NOVEMBER 20, 2018
In fact, according to NewVoiceMedia’s 2018 report , poor customer service is costing businesses more than $9 billion a year. So how do tap into how your customers really feel, then work to improve their satisfaction? . Why the average customer satisfaction survey doesn’t work. What can we improve?
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