Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. As predicted by Gartner , 89% of businesses will compete primarily on customer experience by 2017.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

CX Journey

DECEMBER 20, 2017

Once you’re there, it’s essential to develop a voice for how your business communicates that’s unique and memorable. Successfully bridging that gap - using human communication to help solve problems in an effortless way that doesn’t leave customers pulling their hair out - is precisely the goal in curating a customer experience.

Communication 137

Communication Brands Social Media Touchpoint 137

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Create internal and external communications, tools and processes to make things easy for each customer segment. Match brand promises with brand realities: communicate what’s actually delivered.

Customer Experience 81

Customer Experience Customer Journeys Roadmap Customers 81

BlueOcean

MARCH 20, 2017

The virtual classroom of 2017 is a thing of beauty. Through the use of SIP technology, communications tools (in our case Cisco’s Jabber) can support rich media, and real-time communication. The post What’s the State of Work-at-Home in Customer Care in 2017? The Virtual Classroom. Is It Enough? Let’s chat.

Customer Care 189

Customer Care Contact Center Call Center Average Handle Time 189

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

AWS Machine Learning

APRIL 16, 2024

Customers have benefited from this confidentiality and isolation from AWS operators on all Nitro-based EC2 instances since 2017. All communication through EFA is encrypted with VPC encryption without incurring any performance penalty. All externally accessible links between the devices must be encrypted.

Innovation 123

Innovation System Training Software 123

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Wired and Dangerous

JANUARY 3, 2017

Welcome to 2017! We hope 2017 is your best year ever! We wanted to share with you our firm’s resolutions for 2017. Create access to our organization that says we care about customer communication. Best wishes for a fantastic 2017! We are excited about the sparkling opportunities and shining moments that lay ahead.

Innovation 79

Innovation Entertainment System Communication 79

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Through open communication. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Wired and Dangerous

DECEMBER 23, 2017

As 2017 draws to a close it is a time to reflect on all of the good that came from the past year and to express our sincere gratitude to all of those who helped make the year the very best it could be. These are arguably the two most powerful words in the English language. Customers love to hear and feel a sincere “thank you”.

Fashion 70

Fashion Communication Customers Innovation 70

Comm100

JANUARY 29, 2024

This trend highlights live chat’s growing prominence as a preferred communication tool. Chat duration takes a tumble 2023 has seen chat curation fall to its shortest time since 2017. Customer satisfaction levels stay strong Despite the increased volume of chats, the satisfaction rates have remained robust.

Wait Times 130

Wait Times Report Trends Analysis 130

Topdown

JUNE 1, 2017

We'll be exhibiting June 4-7 at the IASA 2017 Annual Educational Conference and Business Show in Orlando, Florida. Our focus will be on how INTOUCH ® , our new cloud-based Customer Communication Management (CCM) solution, improves both the customer experience and the employee experience in the insurance industry.

Insurance 63

Insurance Conference Employee Experience Communication 63

SuiteCX

FEBRUARY 7, 2017

Can you consolidate communications through other lower cost channels? Can you use your customer data to stop sending irrelevant communications? Here is to a growth oriented 2017! Look at how you are spending your money now. Are you spending money on technology you don’t use? Which customers want to use self-service? Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

Can you consolidate communications through other lower cost channels? Can you use your customer data to stop sending irrelevant communications? Here is to a growth oriented 2017! Look at how you are spending your money now. Are you spending money on technology you don’t use? Which customers want to use self-service? Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

Wired and Dangerous

DECEMBER 19, 2016

Delivering great service means making sure that your entire organization communicates gratitude in a fashion that makes customers feel your authenticity. What are you doing to deliver an authentic communication of gratitude to your customers, your family, your friends and everyone else who helped you make 2016 the best year ever?

Fashion 70

Fashion Communication Customer Expectations Customers 70

Talkdesk

DECEMBER 13, 2016

Talkdesk is bringing these heroes together next April for Opentalk 2017 to discuss and reshape trends in customer communication. Here’s a quick rundown of the details: Dates : April 25 -26, 2017. The post Announcing Opentalk 2017 appeared first on Talkdesk. Location : Regency Center in San Francisco.

Omni-Channel 40

Omni-Channel Communication Course Trends 40

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Tie together the percentage of communication expense to the amount of new patients. Winning friends in finance.

Connections 56

Connections Healthcare ROI Metrics 56

Magellan Solutions

MARCH 14, 2017

The industry has a rosy outlook for 2017, and experts believe that it can generate up to $48 billion in revenues by 2020. Here are some BPO predictions 2017: The industry will keep driving the office market. billion in revenues in 2017 and surpass OFW remittances. The BPO sector is expected to generate $28.9

Industry 66

Industry Government Policies Technology 66

Magellan Solutions

JULY 27, 2017

These are the trends of the call center industry this year of 2017: The growth of the cloud call centers. Need for omnichannel communication. In today’s competitive business climate, it is not enough that your business or outsourced call center offers various channels of communication. Contact us now!

Call Center 56

Call Center Trends Industry Report 56

Quadient

JANUARY 12, 2018

2017 was a big year for Quadient, and a big year in technology. We spend a lot of time writing articles, because it helps us share the things we see when we meet with clients and prospects as they redefine their communication strategies.

Meeting 40

Meeting Communication Technology Strategy 40

Team HGS

JUNE 14, 2017

2017 Trend 3: The Beginning of Channel Guidance. For the past decade, new communication channels have been emerging from phone, to email, to chat, to social. In 2016, customer service professionals continued to work hard to figure out how to best integrate and connect all of the disparate communication channels. LEAVE A COMMENT.

Self Service 52

Self Service Trends Multi-Channel Effort Score 52

Topdown

MAY 10, 2017

We'll be exhibiting May 10th and 11th at the Blue Cross Blue Shield 2017 National Summit in Orlando, Florida. Our focus will be on how INTOUCH ® , our new cloud-based Customer Communication Management (CCM) solution, improves the health payer plan member experience.

Communication 48

Communication Customer Experience Management Customers 48

Influitive

DECEMBER 7, 2017

Opening Keynote Day 2 of Advocamp 2017 started with an inspiring keynote from the prolific author and speaker Geoffrey Moore (Best-selling Author of Crossing The Chasm, Speaker & Advisor). Geoffrey stressed that human beings communicate things.

Communication 53

Communication Marketing 53

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 137

Contact Center Gamification Management Social Media 137

Kerry Bodine

SEPTEMBER 7, 2017

We also had one finalist that was a collaboration between students and new graduates to develop a user-centered design process and future forecasting methodology for the Royal Bank of Scotland.

Hospitality 120

Hospitality Transportation Government Conference 120

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 136

Contact Center Gamification Management Social Media 136

ShepHyken

MAY 22, 2017

It’s really all about communication skills. 2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken. Tip number two suggests closing your eyes to visualize the caller. Follow on Twitter: @Hyken.

Customer Service 82

Customer Service Airlines Self Service Tips 82

Provide Support

JUNE 22, 2018

Proactive communication is an important part of customer service. What other benefits does proactive communication bring to a business? What other benefits does proactive communication bring to a business? Proactive communication improves the quality of customer service. It shows that you care. Prevents possible issues.

Communication 49

Communication Loyalty Customer Service Customer Satisfaction 49

CSM Magazine

MAY 18, 2017

Over 88% of organisations expect digital customer interactions to overtake voice by 2020 or sooner and 92% say customer experience can be linked to revenue, but just 29% are confident they can deliver a seamless customer experience across multiple channels, according to a new report, State of Customer Experience 2017 from West.

Report 40

Report Self Service Customer Experience Contact Center 40

Talkdesk

JANUARY 25, 2017

Opentalk 2017 is exactly three months away. This year’s speaker lineup is the best collection of customer communication minds in the business. We have 100 thought leaders from an impressive range of positions at today’s top companies, all joining together with one purpose: reshape the future of customer communication.

Travel 40

Travel Customer Centricity Communication Customer Experience 40

Confirmit

DECEMBER 7, 2016

2016 has been no different and there’s no sign that 2017 will be easier. With multi-mode data collection and mobile capabilities becoming the standard, the challenge is on to find new ways to communicate with respondents, while being able to deliver insights to customers in days, if not hours.

User Experience 40

User Experience Innovation Meeting Software 40

ShepHyken

SEPTEMBER 11, 2017

12 Ways To Keep Customer Interaction Alive In The Face Of Self-Service Technology Integration by Forbes Communications Council. The post 5 Top Customer Service Articles for the Week of September 11, 2017 appeared first on Shep Hyken. A perfect way to open a discussion about some very important customer service topics.

Self Service 81

Self Service Customer Service Customer Service Training Customer Care 81

Talkdesk

AUGUST 23, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. You can catch more videos like this one, visit the Opentalk 2017 video library by clicking the button below.

Video 40

Video Customer Centricity Customers Software 40

Customer Bliss

NOVEMBER 29, 2021

A 2017 Minnesota Department of Health report review of tests, ordered by physicians in the state in 2014, validates the need for such conversations. Using Design to Improve Patient Communications. New startups are disrupting the healthcare space, and they are leading the way to better patient communications. Click To Tweet.

Healthcare 139

Healthcare How To Advertising Banking 139

ShepHyken

AUGUST 14, 2017

The reality is you would never want to say any of these things to a customer in any form of communication. The post 5 Top Customer Service Articles for the Week of August 14, 2017 appeared first on Shep Hyken. My Comment: Here is a great list of ten things to never say (or type) to a customer on “live chat.” to your customers.

Customer Service 79

Customer Service Retail Airlines Innovation 79

Talkdesk

JULY 18, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Session Questions and Highlights: What are the ways on-demand companies communicate with their audience?

Video 41

Video Knowledge Base Banking Customer Centricity 41